Overseas Delivery Issues
(
18/01/2011)
As some of our listeners have been noting in the forums and in e-mails, we've recently been experiencing some delivery issues with our overseas orders. While nothing's changed in our shipping methods or carrier, it seems changes have been made to the way packages are shipped abroad and it means orders are moving slower than before.
According to DHL, 'Since November 2010, the United States Department of Homeland Security has increased security measures for items carried on passenger airlines. As a result, mail entering the US from around the world, and including the UK, that would normally be sent via passenger aircraft must now travel by other means, including ships and cargo planes.
'Most items, including personal letters and cards, will arrive in the US within a few days of posting. However, these ongoing security issues, combined with the impact of recent severe weather on the movement of mail throughout the UK, are continuing to cause delays to some items bound for the US. The delays mainly affect heavier items, but also affect other items including Destination Sort bags posted under contract by business customers. We’re really sorry for these unavoidable delays and are doing everything we can to keep mail moving out of and into the UK.'
On top of that, the United States Postal Service (USPS) has declared a Force Majeure which commenced on Monday 10th January 2011, due to the continued heavy snow and high wind alerts crossing the Southeast, Midwest, and travelling up the Northeast region of the US impacting in and outbound mail flows. There will be delays to inbound and outbound mail services in affected areas.
Rest assured that packages are still leaving our warehouse as speedily as possible, but items may take longer to arrive than customers are used to. Apologies to those waiting; both we and DHL are doing our best to make sure orders are with you as fast as possible.