Support News (Battle.net)
March 23, 2010
Diablo II patch 1.13c has been released!
You can download the patch automatically by connecting to Battle.net, or you can download it here.
The Diablo II ladder has also been reset. All existing ladder characters have been moved to non-ladder. This provides a fresh start and new competition for leveling supremacy on the ladder realm.
March 10, 2010
Warcraft III patch 1.24e has been released!
The Warcraft III patch v1.24e has been released! This latest version includes several game and bug fixes. Please visit the patch notes page for a complete list of changes.
Simply connect to Battle.net to update to the latest version.
January 20, 2010
Warcraft III patch 1.24d has been released!
The Warcraft III patch v1.24d has been released! This latest version includes game fixes. Please visit the patch notes page for a complete list of changes.
Simply connect to Battle.net to update to the latest version.
December 3, 2009
Expanded Support Hours
We're pleased to announce that we've expanded the hours of operation for our phone support teams, in order to make it as easy as possible for players to get help at a convenient time. Both our technical support team and our billing and account services teams are now accepting calls seven days per week, from 8:00 a.m. to 8:00 p.m. Pacific time. If you're experiencing any issues, please don't hesitate to give us a call; the number for billing and account services is 1-800-592-5499, and for technical support it is 1-800-592-5499. You can also check our support webpage for more information:
http://us.blizzard.com/support/index.xml?locale=en_US
December 1, 2009
Warcraft III patch 1.24c has been released!
The Warcraft III patch v1.24c has been released! This latest version includes several game and bug fixes and new maps. Please visit the patch notes page for a complete list of changes.
Simply connect to Battle.net to update to the latest version.
August 4, 2009
Warcraft III patch 1.24 has been released!
The Warcraft III patch v1.24 has been released! This latest version includes several game and bug fixes and new maps. Please visit the patch notes page for a complete list of changes.
Simply connect to Battle.net to update to the latest version.
March 19, 2009
Warcraft III patch 1.23 has been released!
The Warcraft III patch v1.23 has been released! This latest version includes several game and bug fixes and new maps. Please visit the patch notes page for a complete list of changes.
Simply connect to Battle.net to update to the latest version.
February 13th, 2009
Support Availability for February 16th.
We wanted to wish all of our customers a happy President's day. Our Technical Support Department will be available on Monday, February 16th. We will have our regular support hours of 8am–8pm. Regular hours are all Pacific Time.
Our Billing and Account Services will also be available during their regular hours of 8am–8pm. Also, as usual, our Game Master department will still be available 24 hours, 7 days a week.
In-game Support:
If you have an in-game issue, contact information for our Game Master Department can be found at:
http://us.blizzard.com/support/article/19775
Billing and Account Services:
General Billing and Account related information can also be found online at:
http://us.blizzard.com/support/article/20606
Technical Support:
For Technical Issues, you can continue to utilize our other forms of support:
- Automated Telephone Support: 1 (949) 955-1382
- Support site solutions: http://us.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2316
- World of Warcraft Technical Support Forum:
http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1
- Our Mac Technical Support Forum:
http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11111
January 21, 2009
StarCraft patch 1.16.1 has been released!
You can download the patch automatically by connecting to Battle.net, or you can download it here.
January 15th, 2009
Support Availability
We wanted to wish all of our customers a happy Martin Luther King, Jr. day. Due to the holiday, our Technical Support Department will be unavailable on Monday, January 19th. We will return to our regular support hours of 8am – 8pm on Tuesday, January 20th. Regular hours are all Pacific Time.
Please note that while Technical Support will be closed on Monday, our Billing and Account Services will be available during their regular hours of 8am–8pm. Also, as usual, our Game Master department will still be available 24 hours, 7 days a week.
In-game Support:
If you have an in-game issue, contact information for our Game Master Department can be found at:
http://us.blizzard.com/support/article/19775
Billing and Account Services:
General Billing and Account related information can also be found online at:
http://us.blizzard.com/support/article/20606
Technical Support:
For Technical Issues, you can continue to utilize our other forms of support:
- Automated Telephone Support: 1 (949) 955-1382
- Support site solutions: http://us.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2316
- World of Warcraft Technical Support Forum:
http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1
- Our Mac Technical Support Forum:
http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11111
Our normal email reply time may increase during this temporary down time in these departments. We appreciate your patience.
November 25, 2008
StarCraft patch 1.16 has been released!
You can download the patch automatically by connecting to Battle.net, or you can download it here.
September 11, 2008
StarCraft patch 1.15.3 has been released!
You can download the patch automatically by connecting to Battle.net, or you can download it here.
August 29th, 2008
Support Availability
We wanted to wish all of our customers a safe and happy Labor Day. Due to the holiday, our Technical Support Department will be unavailable on Monday, September 1st. We will resume normal business operations on Tuesday, September 2nd.
For Technical Issues, you can continue to utilize our other forms of support:
- Automated Telephone Support: 1 (949) 955-1382
- http://www.blizzard.com/support/
You can also receive help from other customers at the http://www.battle.net/forums/board.aspx?ForumName=support
Our normal email reply time may increase during this temporary down time in this department. We appreciate your patience. We will return to our regular support hours of 8am – 8pm on Tuesday, September 2nd. Regular hours are all Pacific Time.
June 30, 2008
Warcraft III patch 1.22 has been released!
The Warcraft III patch v1.22 has been released! This latest version includes several game and bug fixes and new maps. Please visit the patch notes page for a complete list of changes.
Simply connect to Battle.net to update to the latest version.
June 17, 2008
Diablo II patch 1.12a has been released!
With this patch, players are no longer required to have the original Diablo II or expansion Diablo II Lord of Destruction CD in the CD-rom drive to play the game. Instructions on how to do this can be found in the updated patch.txt file in your Diablo II folder after patching, or you can view how to do so on our support site here. You can download the patch automatically by connecting to Battle.net, or you can download it here.
The Diablo II ladder has also been reset. All existing ladder characters have been moved to non-ladder. This provides a fresh start and new competition for leveling supremacy on the ladder realm.
February 6, 2008
Warcraft III patch 1.21b has been released!
The Warcraft III patch v1.21b has been released! With this patch, players are no longer required to have the Warcraft III: Reign of Chaos or Warcraft III: The Frozen Throne CD in the CD-rom drive to play the game. Simply connect to Battle.net to update to the latest version, or visit the patch page for standalone patches. Once you have the patch installed, launch the game as you normally would but now you won't need the CD.
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