Hat Trick Productions

All activation emails should arrive within 10-15 minutes of submitting your account details. If the servers are particularly busy then you should allow a little longer.

If you have still not received your activation email then you should check the following:

1. Firstly, if you have not received your activation email following registration, you can re-request it by clicking here and enter the same email address you first registered with.
2. Make sure that the activation email has not been marked as SPAM by any SPAM filter you are using. If you are using a SPAM filter that requires all emails to be whitelisted, you must do this yourself. (The email comes from noreply@hattrick.co.uk)
3. If you are still having problems then make sure that you entered your email address correctly. You can check this by trying to register again with the same email address. If you have entered the correct email address then you will be alerted that the email address is in use, then you entered it correctly the first time.

1. Firstly, if you have requested your login details via the Forgot Password link and have not received an email, check that the email has not been marked as SPAM by any SPAM filter you are using. If you are using a SPAM filter that requires all emails to be whitelisted, you must do this yourself. (The email comes from noreply@hattrick.co.uk)
2. If you are still having problems then
   contact us.

To request audience tickets for a Hat Trick show you will need to be a registered member. You can do this by clicking on the Log On box and completing your contact information, such as your full name, postal address, telephone number and email address. As shows become available you will be notified and invited to apply for tickets.

Our new booking system is via this ticket website and we no longer take telephone bookings, however we can be contacted on the box office number for any questions or queries relating to the recordings.

Due to the popularity of Hat Trick shows and the huge volume of people applying it can take a while to process all ticket applications. We do aim to let you know within a week but this can sometimes take longer. If you are travelling from a distance, we advise you not to book any travel or accommodation unless you have heard that your application has been accepted.

If your application is successful we will email you an e-ticket with all the information for the show at least 7 days before the recording.

Shows are recorded at various studios, mainly in the London area. You can check which studio the show is on at, at the time of applying for tickets. If your application for tickets is successful you will receive an e-ticket and the studio details will be included, giving directions and a map to the venue.

All studios have access for wheelchair users. However in order to make the necessary preparations we need to know of any access requirements at least 5 days before the recording. If possible we do ask that you note down any disability, access or special seating requirements (which include: elderly, pregnant, severe illness, etc) at the time of requesting tickets.

Generally Hat Trick recordings are are suitable for people aged 15 and above however this can vary so you will find confirmation of the age limit for each show when requesting your tickets on the website. A reminder of the age limit is also on your e-ticket.

Your e-ticket will state times at which doors open and close. However we do over-issue tickets to guarantee a full audience, so entry on the night is on a first come first served basis. We therefore recommend that you arrive at least half an hour before the doors open time, although at popular shows it may be necessary to arrive even earlier.

We appreciate how disappointing it is not to be seated after queuing. Because tickets are free a number of people never use their tickets so we have to over allocate to ensure a full audience. If we cannot fit you in to the studio the Audience Coordinator will give you instructions on how to apply for reserved tickets for another recording. These reserved tickets will give you guaranteed entry providing you arrive before the stated time on your tickets.

Hat Trick audience tickets are free, therefore we operate a strict no selling on policy. If you are found to be selling your tickets on sites such as eBay you will be removed from our database and blacklisted from registering for any future recordings. If you can no longer use your tickets but wish to pass them on to a friend or family member you need to notify the Hat Trick Box Office so we can change the name on the booking.

If we haven’t answered your question then please get in touch and an Audience Coordinator will respond to your query, or else please call the Box Office on 0207 184 7789.