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Carpe (The Customer Service) Diem!
Customer Service Experience
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Expose and Eliminate Your Diversionary Tactics
We all find ways to avoid or distract ourselves from our most challenging and important work.
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Don't Sell Like You Buy
It is a faulty assumption that your prospects respond similarly to the type of sales approach that works...
article
Year-End Selling: Don't Write December Off!
Who says people don't want to be bothered during the holidays? Seize the opportunity to capitalize on the...
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Customize Your Knowledge to Meet Your Prospects' Needs
A sales call is not the time to prove how much you know. In the end, it is...
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Important Provisions of Sales Contracts
Many businesses generate revenue from direct sales. If your business is one of them, you need a contract...
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Make Winning Follow-Up Calls That Turn Prospects Into Clients
If you're calling on a prospect with the intent to follow up with them rather than calling them...
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Overcome Cold-Calling Jitters
Instead of making the cold-calling process about you, make it about the prospect how much value you...
article
Eight Tips on Crafting Effective Voice Mail Messages
Learn how to weave in a reason/benefit that's compelling enough for customers to stop what they are doing,...
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Do You Need an Attorney to Review Your Sales Agreements?
Sales agreements come in all shapes and sizes. An agreement for a few hundred dollars worth of goods...
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Are Your Sales Goals Sabotaging You?
Focusing exclusively on meeting sales goals can have a negative effect on the number of sales you close....
article
Who Stole Your Sales Mojo?
Your sales mojo encapsulates the inner game of selling, which is who you are and how you present...
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Pre-Qualifying Works but Prejudging Does Not
Learn the difference between "pre-qualifying" and "prejudging" your prospects.
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Key Purchase Order Provisions
Like all contractual agreements, purchase order forms should contain particular provisions that protect the interests of both the...
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Understanding Sales Contracts
An overview of the basic provisions a sales contract should have in order to be effective and protect...
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Sales Contracts for Small Businesses
Many companies sell a product and therefore need a good Sales Contract. The Sales Contract lays out the...
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Sales Techniques: How to Leave a Voice Message That Works
Interview with Keith Rosen, AllBusiness.com's sales advisor.
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Sales Techniques: How to Overcome Cold-Calling Fear
Interview With Keith Rosen, AllBusiness.com's Sales Advisor
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Tools for Sales Managers: Quota and Compensation Management
Sales performance management (SPM) technology supports sales managers in designing and managing compensation plans for their sales force....
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Advancing Your Sales Career
To advance at this time when the field has indeed been leveled, up-and-comers know they need to seek...
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10 Strategies for the New Sales Professional
All sales teams have a few sales standouts, recognized by everyone in the company as the top producers....
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