VIP Customer Services
The goal of VIP Customer Dept. (hereinafter referred to as VIP) is to completely improve its service so as to seek for the mutual development with its customers. China Telecom, therefore, established a VIP integrative marketing serving system covering the
Commercial Customer Services
China Telecom provides specialization service through commercial customer managers system and the hotlines with the uniform access number of "10000".Commercial customer managers system, facing to vast business customers, provides specialization services s
Residential Customer Services
The service, facing to all residential customers and mobile customers, provides standardization service through community managers system,Contract system in rural areas and the hotlines with the uniform access number of "10000".In cities, countries and vi
