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The Freedom of Information Act 2000 (the Act) establishes a general right of access to all types of recorded information held by public authorities. It places a number of obligations on public authorities and sets out exemptions from that right. The Act applies to Ofcom as Ofcom is a public authority. Detailed information on the Act is available on the Information Commissioner’s website: http://www.ico.gov.uk/

The Act also requires public authorities to publish certain information under a publication scheme. 

Requesting information from Ofcom

You do not need to mention the Act when making a request for information. The request must however be in a permanent form, for instance in writing or by email.

If you require information, in the first instance use the Find a Document page.

If you have a request for information that you cannot find on Ofcom's website please use the Request for Information form .

A response must in general be provided within 20 working days. We may contact you to ask for further information which we reasonably require in order to identify and locate the information requested.

Wherever possible we will provide the requested information in an accessible format.

Individuals have the right to access information about themselves under the Data Protection Act and you will find further information on this on the Data Protection Act page. 

Complaints

If you are unhappy with the way a request for information has been handled, you should complain in the first instance to Ofcom:

The Secretary to the Corporation
The Office of Communications
2A, Riverside House
Southwark Bridge Road
London
SE1 9HA

Telephone: 020 7981 3601
Fax: 020 7783 4033
Email: graham.howell@ofcom.org.uk

The Freedom of Information Act is enforced by the Information Commissioner. If you remain dissatisfied with Ofcom’s response to your request, you may refer your complaint to the Information Commissioner by writing to:

FOI Compliance Team (complaints)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: mail@ico.gsi.gov.uk
General enquiry telephone: 08456 30 60 6001625 54 57 45

Dealing with third party information

If your request concerns information from third parties held by Ofcom, please see our page on Dealing with third party information.

• Freedom of Information Request Form
• Dealing with Third Party Information
• Ofcom's Publication Scheme

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