Time for Change: Trends in Training
The issue of training and its implicit value always seems to be under debate one way or another. The biggest criticism is that training drains resources and produces hard-to-measure results, at best. But on the other hand, it hardly seems reasonable to not provide employees with opportunities to learn and develop new skills. What business can grow if the talent isn’t growing with it?

Why Online Product Reviews Matter, Even if Your Business Isn't Online
95.2% of U.S. Internet users regularly or occasionally research a product online before making an offline purchase. To be clear, even if you're not selling online, your customers are researching your products there!

How to Make Your Business Stand Out in a Tough Economy
I think that sometimes we forget that most people, while they want the best deal possible, want to be treated right and made to feel special.

Even if You Sell Products, Your Service is What Creates Repeat Customers
Suze Bragg shares the story of how a running store turned her into a loyal customer by offering services far from their retail store.

Peeve of the Week: Chronic Fragmentation
Is it just me or does everyone have a million profiles floating around the Internet? As I watch more and more businesses jump into the game of creating online communities for people to join, the more it feels like we splinter ourselves off into lots of little pieces.