Sales Tips

January 21, 2010 | Link This | Email this | Comments (0)

With the Holidays behind us I thought over the next two or three weeks, I would share with you some things to either brush up on or just to keep in mind.

The first of those is your inventory.  The process of knowing and keeping track of your inventory is not just a once a month occurrence but rather something that should be done on a continual basis.  I would like to share with you a story that best illustrates why knowing your inventory is so vital especially at this time of year, when what you have in stock can change day-to-day, hour-to-ho...Read More

January 15, 2010 | Link This | Email this | Comments (0)

In case you have not noticed, we live in a world that is much different from the one our parents live in.  For that matter, the world we live in now is completely different than it was even five to ten years ago.  I heard a news report recently about how fewer and fewer people are reading the newspaper these days and that the average age of a person that does read a newspaper on a daily basis is 55.  The primary reason given for the decline in newspaper readership was access to the Internet and twenty-four hour news channels.

January 8, 2010 | Link This | Email this | Comments (0)

When we talk about providing high quality customer service, we automatically assume that the customer will be willing to accept our efforts.  While this is usually the case, there are exceptions to the rule.

I have a friend whose refrigerator went out a few weeks ago and they began to call numerous repairman to see if they could do anything.  The first person came out and after two minutes said there was nothing he could do and that the compressor was shot.  He said the compressor was under warranty but it could take up to three weeks to get it fixed....Read More

January 2, 2010 | Link This | Email this | Comments (0)

Today I would like to take a moment and talk about moments, those moments that make up what we call life.  As I continue to grow older, no jokes here, I believe more and more that life is made up of all kinds of different moments or occasions.  Our family has had a couple of weddings in the not too distant past, as I was sitting there, it dawned on me that this is what life should be about.  My entire family was there having a good time and all of our day-to-day troubles were millions of miles away.

December 18, 2009 | Link This | Email this | Comments (0)

We have talked numerous times in the past about customer services and the standards for which we should be striving.  There is never a time when customer service standards should be compromised or sacrificed for something else.  I am not going to spend time going over the standards of customer service but what I do want to do is emphasize the importance of those standards in today’s world.

Take a minute and look around at what is happening.  People ar...Read More