Common Help Topics

• Contact Us
• Price Matching
• Product Return Policy
• Preordering Products
• Product Release Dates
• OFLC Game Ratings
• Conditions of Use
• Privacy Policy
• About Us
• Game Trade Values

Console Support

• Sony PlayStation 3
• Sony Playstation 2
• Sony PSP
• Microsoft Xbox 360
• Microsoft Xbox
• Nintendo Wii
• Nintendo DS

Console Backwards Compatibility

• Sony PlayStation 3
• Microsoft Xbox 360

Does EB Games price match other competitors?

Of course we do! We will price match any local retail competitor that has the same product currently on sale at a lower price than ours. All we ask is that you bring in the competitors catalogue as proof and provided the competitor has it in-stock and on sale at the time of matching, we will honour that price! We'll even let you bring the product back under our 7-Day return guarantee if you don't like it! Unbeatable!

What's even better is that you can even trade-in your old console games and hardware* to lower the price even further! Why shop anywhere else!

* Some exclusions apply, see stores for details.

What is the "7-Day" returns policy?

Here at EB Games, we offer a fantastic 7 day product return policy for goods purchased from our stores. This policy does not waiver you standard statutory rights, but rather goes above and beyond; to offer you an even greater level of service. If you are unhappy with a product for any reason, you may return it to any EB Games store for a full refund of the purchase price within 7 days of purchase. All that we ask is that you retain your original sales receipt as proof of purchase and return the goods in a sellable condition with all original packaging intact.

The EB Games 7 day returns policy excludes online PC games and online time cards, however all products including these, sold at EB Games may be returned if the consumer’s statutory rights have been breached.

What does "Preordering" mean?

Store Customers:

Preordering allows you to place an order for a product before it is released. The advantage of this is that it ensures that you will recieve the product on day one of launch and you are given priority above walk-in customers. We will hold the product for a period of 48 hours after it has arrived for you, after then we may put the product out for general sale.

On some occasions we may not be able to get your product for its first shipment, typically due to high demand or limited supply. In this case we are more than happy to still take an order for you so you can receive the product from a subsequent shipment if available.

How do I "Preorder" a product?

Store Customers:

All you need to do is visit your local EB Games store and ask one of our helpful sales associates to setup a preorder for you. We do need to take some details from you in order to contact you when your product arrives. We also need to take a minimum $10 holding deposit. This deposit is fully refundable if you change your mind.

In some cases we may need to take more than $10 deposit for certain items, such as new console hardware. You will be advised by our friendly staff if this is the case. You may also use your old console games as deposit as well, it's a great way to save money and clean out your collection!