For the past 15 years, Ken has worked as a traveling teacher, trainer, and curriculum designer for several major technology companies. He thoroughly enjoys his job and can now boast that he has "touched the dirt" and eaten at least one meal in all 50 U.S. states and in 20 different countries. He's a million-mile member of the Northwest Airlines frequent flier program and knows more about the routine operation of most hotel chains than the local hotel managers do. His proudest accomplishment as a traveler is that he has held "elite" status with three different airlines in one calendar year. Read Ken's Blog
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Eliminating toxic employees can improve more than the organization's internal structure. If an employee treats coworkers badly, how is he or she treating your customers?
AllBusiness.com's Chris Bjorklund interviews leading customer satisfaction expert Dr. Jack West, past president of the American Society for Quality (ASQ) and ASQ spokesperson for the ...