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Results 1 - 25 of 55 matches |
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Harnessing the Power of ITIL |
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As businesses have become increasingly globalized and technocentric, the need for integrated IT solutions has grown. Adopting ITIL can lower IT costs and increase customer satisfaction. Hear the insights of four top experts in this free white paper.
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IT Service Management Metrics That Matter |
| By : Tripwire |
Published Date: Nov 07, 2007 |
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Learn how your IT organization measures up against the best performing IT organizations and what you can do to improve efficiency, sustain compliance and security, increase system availability, and reduce the frequency of outages.
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IBM Maximo Asset and Service Management Solution |
| By : IBM |
Published Date: Nov 29, 2006 |
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Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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What to Look for in Mission-Critical Managed IT Services |
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The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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Business Process Management: The Key to ITIL Success |
| By : LANDesk |
Published Date: Dec 11, 2006 |
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This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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BlackBerry Platform Management: Mobile User Management with ITIL and ITSM |
| By : BoxTone |
Published Date: Apr 16, 2008 |
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For advanced enterprise BlackBerry administrators only. IT Service Management (ITSM) - as defined by the IT Infrastructure Library (ITIL) – is now the required approach to ensure superior BlackBerry service levels at the lowest possible cost. Read this White Paper to see how ITSM/ITIL can transform your approach to mobile user management.
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CMDB Adoption in the Real World: Just How Real Is It? |
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This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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Change Management + Control = Higher Availability |
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It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability. Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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Dell Microsoft Windows Vista Readiness Assessment |
| By : Dell |
Published Date: Oct 17, 2008 |
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To perform a successful and cost-effective Windows Vista migration, organizations must have a readiness plan in place. Assessing readiness can help your organization understand the current level of capability and maturity, and provide a guide for addressing trouble spots.
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Developing a Business Case for Data Center Transformation Through ITIL Best Practices & Automation |
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This comprehensive white paper applies automation and ITIL best practices to the data center and reviews current industry trends, server automation energy usage issues and a variety of optimization strategies for data center improvement. The effects of virtualization are explored in-depth. Includes detailed sections on increasing operational efficiency using workflow analysis, automating and optimizing server change management, reducing infrastructure complexity and developing security, disaster recovery and business continuity procedures. Step by step instructions for developing metrics and a business case to justify data center and server automation are included.
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Demo: Tivoli Identity Manager Express |
| By : IBM |
Published Date: Feb 06, 2009 |
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This video will demonstrate some of the features of IBM Tivoli Identity Manager Express by taking you through a simple scenario. ITIM Express offers you the ability to set up approval workflows for account requests and ecertification. In this demonstration we will build an account request workflow that requires that all VPN accounts be approved by the requester’s supervisor.
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Enhance BMC Change Management with Closed-Loop Control |
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Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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Establish ITIL Infrastructure Library (ITIL) Processes to Align Your IT With Business Objectives |
| By : IBM |
Published Date: Dec 14, 2006 |
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Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
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Green IT Service Management: An Overview of How a Service Management Framework Can Contribute to You |
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IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
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How to Get ITIL Done |
| By : Opalis |
Published Date: Aug 10, 2006 |
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This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
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HP Mission Critical Proactive Services - Transport Manufacturing Case Study |
| By : HP |
Published Date: Jul 21, 2008 |
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This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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How to Populate Your CMDB in Four Steps |
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The tire-kicking phase is over for configuration management databases (CMDBs). Spurred by early adopter success stories, which often report an ROI of 200 percent, 400 percent, or more, more than 65 percent of enterprise IT shops are currently in the process of implementing a CMDB solution.
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ITIL Version 3 Frequently Asked Questions |
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This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
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Results 1 - 25 of 55 matches |
Sort Results By : Published Date | Title | Company name |
