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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.

Results 1 - 25 of 139 matches Sort Results By : Published Date | Title | Company name
Protecting and Nurturing Your Brand
By : SAP Published Date: May 06, 2009
Learn how to protect your brand in difficult economic times.

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SAP
Get Closer to Your Best Customers
By : SAP Published Date: May 04, 2009
Learn what companies can do in economic downturns to position themselves for later success.

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SAP
How Organizations Implement Document Management Strategies To Help Drive Business in a Tough Economy
By : Océ Business Services Published Date: Apr 27, 2009
In an economic climate that daily seems to underscore nature's law that only the fittest survive, what are some of the actions companies are taking to stay competitive? The majority of survey respondents indicate that the top two moves they are making include reducing operating expenses (51%) and improving cash flow (20%). More effectively controlling and managing document processes, can help meet these objectives.  This survey report investigates how respondents and their organizations are leveraging five document management activities - internal and outsourced - to reduce costs and reach financial goals.
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Océ Business Services
SAP BusinessObjects Data Services: One Product for Data Quality and Data Integration
By : SAP Published Date: Dec 10, 2008
At the core of every data initiative is the requirement for clean, trusted information. Data quality serves as the foundation for business intelligence (BI), enterprise resource planning (ERP), and customer relationship management (CRM) projects.

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SAP
Business Intelligence for the Small to Medium Sized Business.
By : SAP Published Date: Oct 31, 2008
As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.

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SAP
Do more with less: Merging Enterprise Applications with Desktop Tools
By : SAP Published Date: Oct 06, 2008
Find out what Aberdeen Group has to say about tools for business users.

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SAP
Managing IT in a downturn: Beyond cost cutting
By : SAP Published Date: Sep 09, 2008
As the economic slowdown intensifies, companies are looking for ways to cut costs, and IT budgets are a prime target.

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SAP
The Renewed Finance Function: Extending Performance Management Beyond Finance
By : SAP Published Date: Nov 20, 2007
Learn how the role of the finance team has changed in recent years due to increased oversight from regulators, more active investors, and company-specific changes in business operations.

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SAP
The Art of Lean Thinking: Influencing the IT Culture
By : SkillSoft, Inc. Published Date: Sep 10, 2008
Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to market, offer more competitive products and services, increase capacity, and simplify solutions.
 
In this free white paper, you will learn:
•How can IT become "lean"
•Must-have strategies for lean project management
•The golden rules for motivating employees in "lean" ways
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SkillSoft, Inc.
Data warehouses: improve strategic decision making with coherent views of data
By : IBM Published Date: Mar 06, 2007
The ability to make quick, well-informed decisions is critical to competitiveness and growth for most companies. Read the white paper to see how Data warehouse solutions can deliver business insight across virtually any business process or function. And also how they're particularly valuable for understanding sales, profiling customers and analyzing business costs.
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IBM
PCI DSS Compliance in the UNIX/Linux Datacenter Environment
By : Symark International, Inc. Published Date: May 20, 2009
This whitepaper discusses how creating a secure access control infrastructure in heterogeneous Unix/Linux environments supports the Payment Card Industry Data Security Standard (PCI DSS).  Symark PowerBroker controls access to systems and cardholder data, and creates comprehensive logs and audit trails.  Various tables show PowerBroker’s functionality mapped to the PCI DSS requirements.
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Symark International, Inc.
10 Really Good Reasons to use Predictive Analytics
By : SPSS Published Date: Feb 25, 2009
This whitepaper details how predictive analysis can help your business.  Predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.

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SPSS
Get the Most Value From Your Surveys with Text Analysis
By : SPSS Published Date: Feb 05, 2009
Learn the benefits and advantages of using text analysis to gain the most value from your surveys.
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SPSS
Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
By : SPSS Published Date: May 29, 2008
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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SPSS
Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
By : SPSS Published Date: May 27, 2008
This whitepaper makes the case for using predictive analytics as a catalyst for that growth. It includes best practices from several global companies.
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SPSS
Anatomy of a JD Edwards EnterpriseOne Archiving Project
By : IBM Published Date: May 16, 2008
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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IBM
The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics
By : SPSS Published Date: May 08, 2008
Predictive analytics plays a vital part in growing your business. Read this whitepaper to discover the five keys to organic growth for your business.
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SPSS
Mastering New Challenges in Text Analytics
By : SPSS Published Date: Apr 25, 2008
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by text analytics solutions.
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SPSS
Anatomy of a Siebel CRM Archiving Project
By : IBM Published Date: Mar 20, 2008
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
Download Now
IBM
The Predictive Enterprise - Whats So Special About It?
By : SPSS Published Date: May 15, 2007
This White Paper provides strategies and tactics for enabling a more innovative, predictive enterprise that maximizes the value of every customer interaction to "get, keep and grow" customers.
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SPSS
Let Customer Feedback Do The Driving and Learn Why
By : SPSS Published Date: Apr 24, 2007
This paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation and improving the predictive capabilities of the IT organization.
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SPSS
CRM Without Compromise
By : SAP Published Date: Apr 02, 2007
CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.
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SAP
Who Are My Best Customers? Get Greater Value From Your Customer Database
By : SPSS Published Date: Nov 08, 2004
This paper will focus on how a company might identify its best customers, but the same process could be used for other customer segments.
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SPSS
Empower Your Consumer Research Department with Predictive Analysis
By : SPSS Published Date: Oct 15, 2004
In an intensely competitive marketplace, knowledge is power. The more an airline can learn about what its customers like and don't like about its offerings, the more effective it can be at building customer loyalty and maximizing its revenues.
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SPSS
How Fast-Growing Companies Obtain CRM Success
By : Netsuite Published Date: Apr 11, 2006
This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.
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Netsuite
 
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