FAQ
Using an AOL Screen Name
Do I need to be an AOL member to use AOL Music?
You do not need to have an AOL AIM name to use most of the features of the site. However rating, commenting on, and tagging videos require you to be signed in to an AOL screen name, but remember -- it's free!
How do I sign up?
To participate in some of the features on the site like tagging, commenting, and ratings, you will need a Screenname. Sign-up up for your free Screenname here.
How do I change my image?
Your image is your AIM buddy icon. Select your settings or preferences in your Instant Messenger Client to update.
Comments / Ratings / Tags
How do I comment?
To add a comment you must be signed in. Enter your comments as plain text - the input form will remember line breaks, but will remove any html formatting to keep all comments uniform.
What should I do if I come across inappropriate content in a comment?
If you come across inappropriate or offensive content, you can click away or report the content to us by clicking the 'Report This!' link. Play nice and be respectful of other people's comments - there are many different types of people and opinions in our community!
How do I add a tag?
To add a tag you must be signed in. Tags may have spaces in them, so if you are entering more than one tag in the input field use commas to delimit your entries. For example, if you want to tag something as ?new york? and ?urban?, you would input: new york, urban.
Why should I tag content?
A tag is a word or phrase that describes an asset. A tag cloud surfaces what the most popular tags are for an asset or an asset type. You can use a tag cloud to browse content and see what is popular with the rest of the AOL community.
Can I view my tag or delete a tag?
Stay tuned ? we will be adding functionality soon that will allow you to manage your tags.
How do I rate content?
To rate content you must be signed in. Click on the appropriate star to submit your rating.
What happens if I submit the wrong rating?
Stay tuned -- soon you will be able to clear your ratings and re-submit.
Songs/Lyrics/Audio Player
What is a Now Playing Queue?
Adding a song to your now playing queue doesn't interrupt the song you're currently listening to. Instead, the song will be added to the current list of songs you have queued up - your now playing queue.
How do I add a song to my song Now Playing Queue?
Every song has an 'add' button. Clicking this will add the song to your playlist.
How long do songs stay in my playlist?
Songs stay in your playlist indefinitely unless you manually delete them from your queue.
Can I remove songs from my Now Playing Queue?
Yes, roll over the song length in the player, and an X will display. Click to remove the song.
What do the different color buttons represent?
If you see a blue play button, AOL Music has a full length stream. If you see a white button with 30 seconds, AOL Music has a 30 second clip, but we will also search the entire web for full stream matches. If you see a white play button, we will search the entire web for matches. Currently thirty second clips play back in a different player, but we will be moving them over to the main player soon.
Video and Song Playlists
What are the new playlisting features?
Check out our Music Product blog for all the answers.
Where are my old playlists?
Go to http://video.aol.com/my_library to view them.
How do I combine my playlists??
Simply click on "Add All" in the box above your playlist, then select the playlists to combine. You can also check out our Product Blog for more details.
Managing Subscriptions
I have a question about my AOL Music Now account. Where can I find more info?
Check out that specific FAQ here.
How do I cancel my Napster account?
Napster's help section has all that information, just click here.
