Webcasts

Techworld is pleased to host a series of FREE-to-view webcasts dealing with the latest advances in the technological world, with expert guests from some of the world's largest technology companies. By attending a webcast, either live or on-demand, you can hear our panel debate the issues and learn how these advances can impact you life and your business.

Forrester Best Practices: Improve IT Service Delivery and Support

Thursday, 20th November, 3PM (UK)

The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organisation, but how many companies are satisfied with the support services they receive. How can service and support professionals cut costs while significantly improving time to resolution and customer satisfaction?

During this interactive event, you will:

• Discover 5 strategies to improve IT service delivery.
• Learn how to improve internal customer satisfaction levels and overall IT perception.
• Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.

Speakers:

• Max Cooter, Editor TechWorld
• Chip Gliedman, Principal Analyst for Forrester
• Gretchen Nemechek, Product Marketing, Citrix Online

Register now

Managing the Mobile in the Enterprise

Be prepared. Register and view today

Essential viewing for forward-thinking IT and Communications Managers.

A recent report estimated that the number of mobile applications set-up by companies will continue to grow 30 percent per year from now through 2011. Managing the secure use and deployment of these devices is just part of the many pressing issues facing IT and Communications Managers today.

In just 40 minutes our expert panel addresses essential business considerations in managing Mobile Devices in the Enterprise such as:

• What applications are being run on these devices? How are these being kept up-to-date and secure?
• How to secure confidential data and prevent it from being removed? How to stop mobile-transmitted viruses?
• To what degree are users allowed to customise their own devices? How accountable and reliable are users at keeping their devices secure and uncorrupted?

Register now, view at your leisure.

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