Mobile Services - Frequently Asked Questions
Contents
Introduction
The Fin24Mobile application communicates via the Internet. You can access it from anywhere in the world provided there’s GPRS/3G coverage. Most recent mobiles have this technology already set up, so you shouldn’t have any difficulty getting connected.
Unsure whether or not your phone is GPRS/3G enabled? This section is only applicable to those few phones that have not been set up to accommodate WAP connectivity. Follow the simple steps below to get hooked up to the mobile Internet in no time.
Find out if your phone supports Java
To use the Fin24Mobile service, your mobile phone must support Java. To find out if your phone is Java supported, simply follow this link or contact your mobile vendor. If the software column contains "MIDP1.0" or higher next to your phone, it should be fine.
We have tested the Fin24Mobile service on as many models as we could, but there are external factors that may cause a specific phone to react differently than others of the same model, so please call us on 0860 103 911 immediately if you experience any difficulty during the installation process.
PLEASE NOTE: We do NOT guarantee that Fin24Mobile will work on all java-enabled cellphones.
Connectivity
Setting up GPRS/3G
Get connected via your service provider’s service menu; just follow the simple instructions below:
(You will have to know your mobile’s manufacturer and model. You only have 2 minutes to complete these steps.)
Vodacom
- On your mobile, dial *111#
- Select 'Device Settings' from the menu that follows.
- Select option 1 to choose your mobile make and model from a list, or options 2 to have Vodacom identify the phone for you.
- In both cases, simply follow the steps as provided to get your WAP settings activated.
- You will receive an SMS with your settings; save these settings.
- If any of the above mentioned steps fail, simply retry.
- 7. Still having trouble? Call Vodacom’s call centre on 082 111 or visit a Vodacom outlet near you.
(Please note that GPRS/3G can only be activated by the person in whose name the contract was taken out.)
MTN
- On your mobile, dial *123#
- Select option 1 (phone setup) from the menu that follows. (Answer -> 1 -> send)
- Select option 3 (WAP).
- Connection settings will be sent to your phone; save these settings.
- If any of the above mentioned steps fail, simply retry.
- Still having trouble? Call MTN’s call centre; dial 808 (contract) or 173 (pay as you go) from your mobile phone. Alternatively, visit an MTN outlet near you.
(Please note that GPRS/3G can only be activated by the person in whose name the contract was taken out.)
Cell C
- Send an SMS containing the word “smartdata” to 0841559911. This is a free SMS message
- You will receive an SMS message back from the Cell C confirming that you have requested the smartdata settings and informing you of the password for these settings if it is required. The password is 0000
- You will receive a settings message from Cell C.
- Select save on your phone to save the settings. If a password is requested enter 0000
- Your are now set up for smartdata GPRS/EDGE
Virgin Mobile
- When you first insert your Virgin Mobile SIM into your mobile you'll receive an SMS asking you if you would like to accept Virgin Settings.
- If you reply YES, your settings for MMS and WAP can be automatically downloaded and installed on your mobile.
- To manually request MMS and WAP settings go to the 'Virgin Mobile' menu which you will find on either the main menu or applications menu of your mobile.
- Select 'Virgin Mobile'.
- Select 'Virgin Settings' and reply YES when asked if you'd like to download them.
Troubleshooting
Q: I am not receiving the email notification.
A: You have entered an incorrect email address. Go to the "MyDetails" section and update your email address. Your email exchange might also experience problems, so it might be wise to use another email address if the first one does not work.
Q: I am not receiving the application via sms on my cellphone.
A: There might be many reasons for this. The most obvious one is that you entered an incorrect cellphone number. Navigate to the "Edit my mobile details" section under the "Mobile" tab on the menu and ensure that you have entered your Mobile number correctly.
It could also be that your phone is not configured for wap connectivity. Please refer to the section at the top of this page.
The
sms service provider may also be overloaded and you will then only recieve the sms after a while (up to 12 hours later).
Lastly, please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting:
Nokia:
- Services > Settings > Service Inbox settings
- Messaging > Settings > Service Msg.
Motorola:
- Messages > Browser Msgs > Menu Button > Browser Msg Setup
- Messages > Browser Messages > Browser Msg Setup
LG:
- Internet > Push Messages > Receive
Samsung:
- Fun Box > WWW Services > Push Messages > Setting
- Fun Box > Wap Browser
Sony-Ericsson:
- Messaging > WAP Push > Allow Push
- Wap Services > Push Messages
- Messaging > Wap Push
If in doubt, please refer to your phone's manual or ask your phone's manufacturer for assistance.
Q: The application does not want to install on my cellphone.
A: When this happens you will normally get a message stating "Invalid File", or "Page cannot be found". If you recieve the "Page cannot be found" message, that means that your wap configuration is most probably not set up correctly on the cellphone. Refer to the top section to correct this.
If you recieve the "Invalid file" message, you need to understand the following: there are two major types of installable java files on cellphones, namely files with a .jar extension and files with a .jad extension. Most Samsung phones require files with the .jad extension to install, while almost all the other phone models require the .jar.
When you select a Samsung model phone during registration we push the .jad file by default to your phone.
This rule is not always valid for all celphone models, and you should therefore go the the "Edit mobile details" page and select "Other" if you previously selected "Samsung" and vice-versa.
If the application still does not want to install on your handset you will have to call our call centre for advanced assistance.
Q: I have installed the application and entered my password but the phone just freezes, displays an error message or displays screens without any data on them.
A: In order for the application to work you must have both wap and gprs settings configured on your cellphone. The wap settings allow it to download the application to your cellphone,
while the gprs connection allow the application to connect to our server over the internet in order to retrieve the data. 90% of all cellphones have been correctly configured by the time that they are available in the stores. If you have to read this section it means that you are most probably one of the unfortunate ones who have to manually set up their phones.
Motorola Users:
All Java applications on Motorola phones require a special "Java Session" Profile for network connectivity. This Profile is separate from any WAP or GPRS/Internet Profile you may already have configured on your cellphone. To create this new Profile for use by Java applications:
1. Select Menu -> Web Access -> Web Sessions -> [New Entry]
2. Name the new entry "Java Session", set all Service Types to "HTTP", and enter "internet" under the APN information. (The APN is also sometimes called "internet access point").
You should leave all the other fields on their feault settings. You can also call our call centre to assist you in completing this information.
Sony Ericsson Users:
All the Java applications on Sony Ericsson phones require an Internet Profile for network connectivity. This can be an existing GPRS/Internet profile or a new one with the existing settings. To set Network connectivity for Java Applications go to Settings-> Connectivity -> Internet Settings -> Settings for Java and Select the Internet Profile Name for GPRS.
If the Setting for Java option does not exist on your phone then you have to manually change the default connection profile to the GRPS profile before using the Application.
To change the profile, go to menu -> Connectivity -> WAP options -> WAP profiles -> (Internet profile name) and select it as the default profile name.
Nokia Users:
Please make sure you have an Internet based profile (GPRS) on your handset and when the application asks for a permission to use network. Please allow the application to Access the network and from the profiles shown select the GPRS profile. Please ensure from the Operator that you have GPRS connectivity on your cellphone.
Lastly, if you recieve an error message after opening the application it could also be that you you either used an incorrect password (not the one emailed to you),
or there is a problem with the connection to the server. Wait a few minutes and try again. If it still malfunctions you have to uninstall the application and request that it is pushed to you again via the "Edit mobile details" page. If this still does not work you will have to call the call centre for assistance.
Q: My phone does not want to end the connection everytime I close the application.
A: You must always end the application by selecting the "Exit" item from the Fin24Mobile application menu, and not just press the red phone/button, as it would not end your connection properly.
Q: My GPRS connection is not always available.
A: The network’s GPRS is not always available or stable, as it gives priority to voice calls. We are communicating with them in order to improve the GPRS service. You will find that some areas have better GPRS connectivity than others.
Q: I used Fin24Mobile a few minutes ago but now it displays an error message.
A: Switch your phone off and then on again. When the networks make changes or upgrade their GPRS network, some phones or network equipment tends to remember previous settings and you might have all sorts of problems.
Q: My phone keeps rebooting.
A: This is a very rare problem. Chances are that you have old firmware on your phone. Take your phone in to be upgraded, after which you need to download Fin24Mobile again.
Q: The phone takes a long time to get the GPRS signal, connect or does not respond or hangs while trying to connect.
A: It could either be a network issue due to the providers changing load balancing settings, a bug on your java engine on your phone or the Fin24Mobile application which has been corrupted. Switch off your phone, take out your battery, re-insert it and switch it on again. You may also want to delete the Fin24Mobile application and re-install it on to your phone.
It is possible that you haven't yet received the mobile application. If this is the case, simply enter your cellphone number below and we will SMS you the URL for our application.
Visit this URL using your cellphone to download the application directly.
Click HERE to mail us if you are still experiencing problems.
|