Last.fm

User Account Management

What happens if I've forgotten my password?

If you specified an e-mail address during signup, please use the Password Reset form, and fill in your username and email address.

Alternatively, if you don't have an email address associated with your account, you can go to our Support Section and send us an email. Please remember to tell us your username and your date of birth for verification, to help prevent a fraudulent reset password request.

Can I change my username, or merge different accounts?

Sorry, but it is not possible for us to change your username.

Similarly, you cannot create a new account and choose to have your stats moved from one account to another.

How do I control who can send me messages on the site?

You can choose to allow everyone, only your friends or only your friends and neighbours to send you messages on Last.fm by changing your "Receiving messages" settings on the "Privacy Controls" page.

If you wish to not receive messages from any particular users, you can add their usernames to your "Ignore List" on the same page.

Can I block any particular users from sending me messages?

Yes, if you wish to not receive messages from any particular users, you can add them to your ignore list. To block a user, go to your "Privacy Controls" page, and from there enter their username in the field under "Ignore List" and click the "Add to list" button. The user will then appear in your ignore list.

To remove a user from your ignore list, click the "[x]" link next to their username in the list.

I want to delete my account, how do I do that?

Should you wish to permanently delete your account, you can do this on the "Data" tab in your settings.

From here, make sure you enter your password correctly, and confirm that you want to delete your account.

User Profiles

What is my Library, and how do I add things to it?

Your Library is something like your personal music collection on Last.fm – this is where you can view and manage all artists, albums and tracks you have ever added to your profile, as well as your loved tracks, any playlists you have created and all the tags you have used.

How can I add something to my Library?
Items are automatically added to your Library when you scrobble, love or tag them, or add them to any of your playlists. Alternatively, you can also add items manually by clicking on any “Add to my Library” buttons where available on the website.

You don't have to click “Add to my Library” to add something to your Library that you listen to: If you listen to it and scrobble it, it'll get added to your Library automatically.

How can I remove something from my Library?

To remove an artist or track from your Library, go to your library on your user profile and browse for the specific item.

Artist
To remove an artist from your Library, hover over the artist’s image in your Library – this will show you a little “Delete” icon on the image. If you click on this icon, a dialog will appear asking you to confirm the deletion (you can also cancel this if you wish to).

Note: By deleting an artist from your Library, you will remove all its plays and all associated albums and tracks and their plays from your entire profile, including your charts.

Track
If you wish to remove a single track from your Library, go to a listing within your library where this track appears – for instance under “Recently Added” if you added it to your library just recently, or the detailed page of this track’s artist in your Library.

To go to the latter, click on the “(x plays)” link under the artist’s image/next to its name in your Library overview. The following page is the detailed entry for this artist in your Library, and to remove any of its tracks, simply click on the “Delete” icon which appears when you hover over a track. A dialog will appear where you are asked to confirm (or cancel) the track’s deletion.

Note: This will delete this track and all its plays from your entire profile, including your charts.

Can I delete a recently scrobbled track, or an artist or track from my charts?

Yes, you can delete recently scrobbled tracks – please read below how to do this – and any artist or track from your charts, by removing them from your Library. Removing an item from your library will delete it and all its plays from your entire profile, including your charts. For more information on how to do this, please read here.

To delete a track you recently scrobbled, please go to your extended tracks list by clicking the "See more/Edit" link under the recently listened tracks on your profile page. You can remove items from this list by hovering over them, and clicking the "delete" icon when it appears.

What can I do if my recent tracks and charts aren’t updating anymore?

If these aren’t updating, the music you’re listening to doesn’t get scrobbled anymore. Have a look at this FAQ and this more extensive troubleshooting forum thread for more help with scrobbling problems!

Here are a couple of other quick tips:

Using the Last.fm Scrobbler (software player)?
If the Scrobbler says your tracks get scrobbled, but they don’t get submitted to your profile, check if they appear on the Scrobbling tab, Diagnostics dialog in the Help menu. If you can see them there and the server status is “Error: Couldn’t reach server”, go to the Account menu and click your username there – this forces a re-connection with the server, and your tracks should get submitted now.

Listening on the Last.fm website (flash player)?
If you’re listening to a radio station on the Last.fm website and the tracks don’t get added to your profile, make sure you’re still logged in on the website – if the problem persists, stop the radio station you’re playing, reload its page and try playing it again. If you then still have problems scrobbling, try logging out and in again on the site and if necessary clearing your browser cookies, and then try to scrobble some tracks again.

How can I add and remove loved tracks?

How do I mark a track as loved?
Simply click on the “Love” button in the player when listening to a track on the website, or if use the “More” button on the track's page or the gear button next to a track in any listing at any time (you don't need to be listening to it at that moment!).

You can also mark tracks as loved in the Last.fm Scrobbler, by clicking on the “Love” button when a track is playing.

And how do I remove a loved track?
To remove a particular track from your loved tracks, simply select “Unlove track” from the gear button dropdown menu next to this track in any listing on the website – You will see that this track then won’t be marked with a “Loved” icon any longer.

When using the Last.fm Scrobbler, you can also remove a recently loved track by right-clicking on the particular track in the expanded “Recently Loved” list in your “My Music Profile” sidebar on the left-hand side, and selecting “Remove From My Loved Tracks.”

Where can I view all my loved tracks?
You can view a full list of all the tracks you have marked as loved under “Loved Tracks” on your profile page, where you can also edit them as described above.

It is also possible to view and edit your last ten loved tracks in the Last.fm Scrobbler – simply expand the “Recently Loved” list in your “My Music Profile” sidebar on the left-hand side.

P.S. As a subscriber, you can also listen to your own “Loved Tracks” radio – a station filled with all your favourite tracks!

How can I add and remove tags?

You can add and remove tags by using the blue “Tag” buttons, or the gear buttons wherever you see them on the site, for instance on artist or track pages, or in any listing if you hover over the artist or track name with your mouse cursor.

How can I add tags on the site?
Click the blue “Tag” button for an item you want to tag, or the gear button and select “Add tags” from the dropdown menu – you can enter your tag (or several ones, as many as you like) in the following dialog.

How can I remove tags?
If you wish to remove a tag from something you’ve tagged, you can do this in the same way as adding new tags – simply remove the tag from the text field in the “Add tags” dialog and save your changes.

How can I edit my tags in the software player?
You can also tag or un-tag items via the software player, by using the “Tag” button in the menu when a track is playing, and select either the artist, album or track you want to tag or un-tag.

Where can view and edit all my tag sets and tags?
You can find all the tags which you have used in your Library > Tags, where you can easily edit them by using the multi button in the tag lists, as described above.

How can I delete all my tag sets and tags?
Should you wish to delete all your tags in one go, you can do so by going to your “Data” settings page and clearing your tagging data from there. However, please note that any deletion of your personal tags cannot be undone.

How can I remove something from my playlist?

If there’s a playlist that you’ve created, you can view and manage the whole playlist in your Library. Go to your profile and click the “Playlists” link at the top of the page, to the right of your avatar; this will take you straight to the “Playlists” tab in your Library. From there, click your playlist’s name.

You will see your playlist’s details on the following page, including all the tracks that you’ve added to it. Move your mouse cursor over a track and you’ll see a little “x” icon to the right; if you click this, you can delete the track from your playlist.

Should you wish to delete your whole playlist, you can also do this on this page.

How do I choose who can see my Recent Activity on my profile page?

You can customise your Recent Activity settings from the "Privacy Controls" page. From here you can choose if everyone, only your friends and neighbours, only your friends, or nobody should be able to see what you've been doing on Last.fm when visiting your profile.

At first you're the only person who can see your activity. You have two weeks from the first time you see your activity to choose your "Privacy Controls" settings before everyone can see it.

My shoutbox is missing on my profile page, how do I get it back?

Go to your Website Settings and un-tick the checkbox next to “Disable shoutbox on my profile page”, this will put your shoutbox back onto your user profile.

How can I add or remove friends?

To add someone as a friend, go to their profile and click the "Add as a friend" button below their picture. They will receive a message about your friend request, and will be added to your friends list once they've accepted the request.

You can view your own friend requests by going to the "Friends Requests" tab in your messages inbox. From here you can ignore or accept any friend requests you've received.

To remove someone from your friends list, go to your friends page on your profile and hover over their picture or username. A little delete icon will appear; click this and confirm that you wish to remove that user as a friend.

The times of my scrobbles in my Recently Listened Tracks are wrong, how can they be corrected?

If your scrobbled tracks display wrong times, check if you have your time zone on the site set correctly. You can check and if necessary change it in your Account Settings, or in the Settings dialog for your Recently Listened Tracks on your profile.

If it you’re using the Last.fm scrobbler and it happens that your tracks appear to have been scrobbled in the future (“in 55 minutes”, in “50 minutes” etc.) or in the past even though you’re scrobbling right now (“just listened“, “55 minutes ago”, “50 minutes ago” etc.), this is indicative that they’re getting scrobbled with incorrect timestamps.

Verify if both your computer’s time and its time zone are set correctly and if they are corresponding, as these incorrect timestamps would be caused by either of them being off – also check if you have “Automatically adjust clock for Daylight Saving Time” enabled, if you’re using Windows – and correct your settings if necessary. Don’t forget to restart your Last.fm scrobbler afterwards to make sure the changed settings apply.

Can I import all my previous plays from my media player when creating a new Last.fm profile?

Yes, when creating a new Last.fm profile you can import your previous plays from either iTunes, Windows Media Player or Winamp, using the Last.fm scrobbler.

To do this, install the Last.fm scrobbler on your computer, enter the user details of your new account and follow the instructions when it asks you if you want to import your media player’s listening history. When done, your plays should get imported quickly – check your profile!

Please note that you can only import your plays only once from one of the three supported media players, and as this is currently considered a feature for new users, it’s not fully supported for reset profiles.

Subscriptions

I just subscribed, but it doesn't seem to have worked. What should I do?

It's advised that you wait 24 hours before you get worried, as it might take a while for your payment to be processed.

If you are still not marked as a subscriber after 24 hours, please head over to the Support Section to send us a message, along with a copy of your receipt, stating clearly your username and confirming the number of months you paid for.

I’m a subscriber now, but the radio still tells me I need to subscribe to listen to my playlist/loved tracks/personal tag station?

If you have subscribed and are marked as a subscriber on the site now, but the radio still doesn’t let you listen to your playlist, or loved tracks or personal tags stations but tells you instead that you need to subscribe to do this, there’s probably a problem with your Last.fm cookies.

Try clearing your cookies as described in this FAQ here, and log back in on the site and try to play your radio station again – it should work now.

Where can I check how much longer I have left as a subscriber?

To see how many days of subscription you have left, please check the "Subscription" tab in your settings; you will find this information towards the bottom of the page.

What do I get for buying a subscription?

Our subscription benefits are, as explained on the Subscribe page:

• Subscriber status icon: You’ll get a black icon marking your subscriber status.
• No ads: You won’t see any advertisements on the website.
• Recent visitors: You’ll see who’s been recently visiting your profile page.
• Personal playlists: You’ll be able to listen to your and other users’ playlists (on shuffle).
• Loved tracks: Your loved tracks will become available as a radio station for you – you can listen to other users’ “Loved Tracks” radio stations, too.
• Personal tags: You’ll be able to listen to your and other users’ personal tags as radio stations.
• Priority access to the radio: You’ll get priority access to our radio and web servers during busy times.
• Beta testing: You’ll be allowed to test new features during development and thus help shape the site; you’ll see a subscriber-only invitation to test the beta when available.

Will buying a subscription allow me to listen to any track I want?

No, our current basic subscription doesn’t allow for any on-demand listening; a basic subscription will give you the benefits described here, but it won’t allow you to play any tracks you want in full length that you can’t listen to as a non-subscriber either.

In the US, the UK and Germany we’re publicly beta testing our free listening service called “Free On-Demand”, which allows you to listen to most tracks up to three times for free. When the beta is over, we’ll offer a different subscription package with unlimited access to our music catalogue.

What payment methods are available?

Subscriptions can be purchased online via PayPal, which is a secure and highly respected payment processor. You can use your credit card with PayPal even if you don’t have a PayPal account.

To purchase a subscription, please go to the Subscribe page and follow the steps from there.

Other payment methods are not available at this time.

Which types of subscription are available?

We offer recurring monthly payments, as well as one-off payments for one, three, six or twelve months respectively.

You can choose either of the two subscription types on the Subscribe page, before you purchase your subscription – select “Type: Monthly” if you wish to buy a recurring subscription which will renew itself automatically on a month to month basis, or “Type: One-off Payment” should you wish to pay just once for a specified number of months.

Both subscription types are for the same subscription package, read more about its benefits here.

How can I cancel my monthly subscription?

You can cancel your monthly subscription prior to the next billing date, which will stop the monthly recurring charges from that date onwards.

To do so, simply go to your Subscription settings page and click “End subscription” to go to your subscription details page on PayPal, or have a look at PayPal’s Help Center should you need more help with cancelling your recurring payment.

It is not possible to cancel one-off payments.

Can I top up my current subscription without having to wait for it to expire first?

Yes, you can top up your current subscription, if it’s a one-off payment or a cancelled recurring subscription, with another one-off payment any time you want to.

By doing this you will add more days to your subscription; for example, if you currently have a subscription for one month, you can purchase another one-off subscription for three months and these extra months will be added to your current one, which means in total you would have four months worth of subscription.

You can’t add a recurring subscription to an active one-off payment subscription, and you can’t have a one-off payment subscription in addition to an active recurring subscription.

Can I purchase a subscription for another user?

No, sorry – it’s currently not possible to buy a gift subscription for someone else.

Artist Pages

Is it possible to correct the spellings of misspelt artist or track names?

Yes, Last.fm can now automatically correct common misspellings of artist and track names. There's a new “Spelling Correction” option in your Website Settings which when enabled auto-corrects spelling in your Library, charts and the Last.fm Scrobbler.

Read more about this auto-correction system here on our blog.

(Note that differently spelt artists and tracks and their plays will be merged in your Library, however the separate pages for them cannot be merged yet.)

What can be done if there's a wrong auto-correction somewhere?
If you come across any spelling corrections that you think are wrong, you can give us feedback by using the “Flag this” option in the blue “Redirected from:” and yellow “Did you mean:” bars at the top of corrected pages, or if there aren't any blue or yellow bars you can always use the “Suggest a correction” link under “More Information” at the bottom of the right hand column on any artist or track pages, and we will review your feedback.

What about incorrect capitalisations?
If a track or artist name is just incorrectly capitalised, in many cases it is possible to change the capitalisation of a name (e.g. “COLDPLAY” to “Coldplay”). Please have a look at this forum thread for more information and post your change requests there.

And what about artists with the same name?

It is currently not possible to disambiguate artists with the same name, which means that if an artist shares their name with at least one other artist, they will have to share one Last.fm artist profile.

Please note that any other valid artist with the same name has the equal right to appear on such a shared profile, including their music, their pictures, their artist description and any other information on them.
It is for instance not allowed to remove their description from the wiki, and it is also not possible to have an official primary image for one artist, while there are other pictures for the other artist(s) which all users can vote for and thus decide which one of the artists should get the "main" image.

Is it possible to merge different profiles for the same artist into one?

No, although there are now redirections for incorrectly spelt artist names in place, it is not yet possible to merge different profiles for the same artist into one artist profile, which means that for now there will still be separate artist pages, one for each variation of the artist name. In your Library however, different spellings of the same artist and all plays will be corrected and counted as one.
Read more about auto-corrected names in the FAQ “Is it possible to correct the spellings of misspelt artist or track names?” and on our blog.

We are working on further solutions to this issue, and hope we'll soon be able to merge different profiles for the same artist into one. (The same goes for tracks and albums!)

You can also help us to gather more information on the different spellings of artist, track and album names by fingerprinting your music, as this information will eventually allow us to know what the correct spellings are, and to moderate other entries for different spellings based on this. You can find some more information about fingerprinting on our blog: 1, 2 and in our “What is fingerprinting?” FAQ.

What are tags?

Tags are like keywords or labels that you can use to classify music – artists, albums or tracks. They are simply short descriptions.

You can assign as many tags as you like to any track, album, or artist. Tags are a great way to label items by genre ('rock', 'electropop', 'alt-country', and so on), but the possibilities are endless.

What should I do if I see a tag that I don’t think is correct?
On music pages, the tags that you see are an overview of what everyone on Last.fm has tagged that artist as.

Due to the nature of tags being opinions, it is not possible to remove someone else's opinion of what an artist should be tagged as.

The most that you can do is to tag something in whatever way you feel is best, and as more people use a tag, it will increase in popularity and be favoured over less used tags.

How are the similar artists calculated?

The list of artists which you may see on an artist page as being "similar" is based exactly on our user's listening habits. If a lot of users listen to Artist X, but also Artist Y and Z - Y and Z artists will become similar to X.

With a few added constants and other functions thrown into the equation to help make it more accurate, you'll find that's how Similar Artists are made.

How often do the charts and play counts on artist pages get updated?

The charts and other play counts on artist (and album and track pages) get updated once a week, the cut-off time is Sunday 12:00 GMT and you should see the new stats at the beginning of every week. The 6 months charts get updated once a month.

How can I add a video for a track?

We already automatically import many videos from YouTube, and there are also many more that get added by artists and labels.

If no YouTube video is available for a track yet, you can add one on the track page by clicking the “Add video” button under “Video”.

If you are the label or artist, you can add your own videos using our Music Manager – have a look at these FAQs for more information!

How can an incorrect YouTube video be removed?
If you spot a YouTube video for a track that’s incorrect and shouldn’t be there, flag it using the “Flag as incorrect” link below the video. It’ll require a few flags by different users for the video to be removed.

How are the images for an artist chosen?

The artist images are uploaded by the artists and labels themselves, or by you, the users.

To get an image to appear for that artist go to that artist's page, click on "Images" in the left-hand menu and select the option to upload an image.

After uploading your image, your image will appear towards the end of all available images for that artist. Official artist and label uploaded images will take precedence over user uploaded images. In order to get your image further up the listing, it will need to receive positive votes.

If you find an image you feel is inappropriate, or incorrect, you can flag the image. Once an image is flagged, a moderator can delete it if the image is wrong, inappropriate or of poor taste.

Can I upload album covers to Last.fm?

Most album covers are added by labels or artists who’re making their music available on Last.fm, but if there’s no cover art for an album yet, you’ll find an “Upload cover” button below the default image on the album’s page which allows you to upload the album cover as a user.

If you’re a label or an artist managing your presence on Last.fm with our Music Manager, you can upload covers for your albums from there. (Here’s a related FAQ which may help you with this.)

I’m a new user and I don’t seem to be able to upload any artist or album images to Last.fm, what’s going on?

To prevent spam, new users can’t upload straight away. You’ll need to scrobble some music to your profile before you can see the image upload options – just keep listening to more music!

Listening to Music on Last.fm

What ways are there to listen to music on Last.fm?

There are many different ways to listen to music on and with Last.fm. You can either listen to all sorts of radio stations – on the website or with our Last.fm Scrobbler (desktop software) – or to previews in either full-length or as 30 seconds samples.

Radio stations
There are many ways to start a radio station, but an easy one is by going here and entering an artist or tag/genre you like to create a radio station which will play you related music.
You can also start radio stations on the site by clicking on any “Play (this station)” buttons wherever you see them.

You can start radio stations in a similar way in the Last.fm software, by entering an artist or tag you like, or by selecting a radio station from your “My Profile” on the left-hand side.
If you have your playback settings set to “Play music in the Last.fm software”, clicking radio station buttons on the website will make the stations play in the software player for you.

Previews
All tracks that are available for listening on Last.fm radio stations can be played as previews as well. Playable tracks are marked with a play icon , which you can click to make a track play in the player on the site.
Previews can only be played on the site, not in the software player.

Previews will play either in full-length or as 30 second samples – you can read more about this here.

What are the different types of radio stations?

1) Library: Your Library radio plays you all tracks you’ve ever scrobbled to your profile, or tracks by artists you’ve added to your Library otherwise. You can listen to your own Library radio as well as to all other users’ stations.

2) Recommendations: The Recommendations radio is a personal station for you, which lets you listen to the artists that have been recommended to you by Last.fm. You can view and manage your recommendations here.

3) Loved Tracks: Loved Tracks radio simply plays all tracks you have loved (or another user has loved). Subscribers can listen to Loved Tracks radio stations.

4) Personal Tags: Personal Tag stations play all items you have, or another user has tagged with a specific tag. Subscribers can listen to Personal Tag radio.

5) Global Tags: Global Tag stations play all items all users have tagged with a specific tag (as opposed to Personal Tags). All users can listen to Global Tag radio.

6) Similar Artists: Similar Artist radio plays music which is similar to a given artist. All users can listen to Similar Artist radio.

7) Neighbourhood: Neighbourhood radio stations play music from your or other users' neighbours. All users can listen to them.

8) Groups: A group’s Member Radio plays music based on the group members’ profiles. All users can listen to Group Member radio stations.

Why do I get a “no content”/”not enough content” error when listening to the radio?

There are different reasons why you might get a “no content” or “not enough content” error when listening to the radio:
   

Although we have a lot of artists, albums and tracks in our catalogue, please remember that only those with a play icon can be played – this goes for radio stations, too. When adding music to your radio stations, please check that there are enough playable artists or tracks.

   

Due to radio licensing laws, we can't allow for our radio streams to play tracks from one artist more than once per a set time frame. Please check that the radio station you’re listening to has enough playable content – as described above – as otherwise it might run out of content for you due to the licensing restrictions mentioned here.

With the above in mind, the way to overcome this error message is to either wait it out, or to listen to something else. Times like these are a great opportunity to go out digging for other radio stations. You never know what you may come across! :)

How can I listen to my playlist?

You can listen to playlists if you’re a subscriber. To listen to a playlist – your own or anybody else’s – go to the playlist’s page (for instance in your own library), and click the “Play this playlist” button. Playlists will always be played in shuffle mode, and they have to contain at least 45 tracks by 15 different artists before they can be played.

Note: Playback in the software player is currently not supported; you can listen to playlists only on the site.

If you’re not a subscriber, you can also create your own playlists, but you can’t listen to them continously. Your newest playlist will be displayed in the player on your profile page, where you and other users visiting your profile can listen to its tracks as “one-by-one” previews.

How can I listen to a specific track?

You can listen to any track where you can see a play button next to its name, or selecting it from the player on the site if it’s listed there.

By default, we can only allow for you to listen to a 30 second preview of a track. Should the rights holder allow for there to be a full length preview available, you'll find the words “full track” next to the track name.

If you live in the US, the UK or Germany you can also listen to many tracks in full length up to 3 times for free by using our Free On-Demand service.

How come I can listen to some tracks in full length a few times, and then they play only as 30 second previews?

If this happens to you, you probably live in the US, UK, or Germany. In these countries, we currently offer a service called Free On-Demand which allows you to listen to specific tracks up to 3 times on demand, in full length and for free.

Afterwards, these tracks will be played as 30 second previews for you. This doesn’t affect the radio – in radio stations, all tracks will always be played in full length, even if you’ve used up your 3 plays limit for Free On-Demand.

Why do some songs have listeners, but I can’t play them on Last.fm?

If you come across tracks, or even artists on Last.fm that you can’t listen to as they’re not available to play – this is when they’re not marked with a play icon – but that have other listeners, this is because these users have scrobbled their own music files when listening to them with their own media player on their computer.

By scrobbling your music, information about the artist, album and track names is sent to Last.fm, and based on this information many statistics, like an artist’s tracks charts or the top listeners are generated. You can read more about this here in the “What is scrobbling?” FAQ.

Can I pause the Last.fm radio?

No, we’re not able to offer a pause feature, but you can stop and start the radio again and it’ll continue playing the same station.

I accidentally banned a track from my radio – can I un-ban it?

Yes, you can. If you’re using the Last.fm Scrobbler, simply go to “Recently Banned” in the “My Profile” sidebar on the left-hand side, open the expanded view and right-click the track you wish to un-ban – clicking “Un-ban This Track” will remove it from your banned tracks.

On the website, you can click the “More” or gear button for a banned track and select “Unban track” from the dropdown.

Scrobbling

What is scrobbling?

Scrobbling a song means that when you listen to it, the name of the song is sent to Last.fm and added to your music profile.

Once you've signed up and downloaded Last.fm, you can scrobble songs you listen to on your computer or iPod automatically. Start scrobbling yourself, and see what artists you really listen to the most. Songs you listen to will also appear on your Last.fm profile page for others to see.

Millions of songs are scrobbled every day. This data helps Last.fm to organise and recommend music to people; we use it to create personalised radio stations, and a lot more besides.

What can I use to scrobble the music I listen to?

If you listen to music here on the Last.fm website, the on-site flash player will scrobble every track you listen to to your profile (given that you are logged in to your account and play at least 50% of the track; 30 second previews won’t scrobble).

You can also use our Last.fm Scrobbler software to play and scrobble Last.fm radio on your computer, and also to scrobble what you’re listening to with your media player or iPod. If you need more help information about the scrobbler, please have a look at our ”The Last.fm Scrobbler” FAQ category, for instance for what operating systems and media players we support.
Should you have any questions about or problems with the scrobbler, we have a support forum where you can get help.

What other scrobblers are there I can use?
There are also lots of other third party plugins and applications which allow you to scrobble your music to Last.fm. You can find many of these here on our Build site, category “Scrobblers”.

Please note that if you’re using a third party plugin or application to scrobble your music, we cannot offer you any support for these. Due to them not being developed by us, we ask to you to get in touch with the respective developers or user communities should you have any issues or questions about them.
This also applies to the old Audioscrobbler standalone plugins which are no longer officially supported by us. You are welcome to use them, but please note that we can't help you with support for them should you run into any problems. (P.S.: Looking for the old standalone plugins? You can download the Winamp one here and the Windows Media Player one here.)

What happens if I scrobble offline and my tracks don’t get submitted immediately?

When you’re scrobbling offline, the Last.fm scrobbler will cache the tracks you listen to. You can check this by going to the “Help” menu and clicking “Diagnostics” where the cached scrobbles should appear. These scrobbles should then be submitted to your Last.fm profile the next time you connect to the Internet.

You have two weeks to submit your scrobbles to your Last.fm profile, otherwise they will be disregarded. You should bear this in mind when scrobbling music you listen to on your computer while offline for a long time, or when you don’t sync your iPod scrobbles for a while.

iPod Scrobbling

How do I scrobble my iPod?

You can scrobble your iPod with our software. Last.fm supports all iPods, Firewire and USB, including iPhone and iPod Touch. However, Linux iPod scrobbling does not yet support iPhone or iPod Touch.

Windows and Mac: To scrobble your iPod, you need to have the latest version of our software installed in order to use Last.fm for scrobbling your iPod along with iTunes 7 or 8.

To start using the Last.fm software for scrobbling tracks played on your iPod, you need to make sure your iPod is synced with iTunes.

The first time you connect your iPod with Last.fm installed, set up for your user account and running, a message will pop up near the Last.fm system tray icon to notify you that your iPod will be scrobbled from now on.

Disconnect your iPod, listen to some tracks, and connect it again. Now iTunes will sync with it and update its internal play counts with any new plays on the iPod. Once iTunes is done, Last.fm will analyse iTunes's newly updated play counts to find out whether there were any new plays on the iPod. This could take a while. If new tracks were found, they will be scrobbled to your profile.

By default you won't be asked to confirm your iPod scrobbles, but in case you always want to confirm them, you can enable this in the iPod section of the Options (Preferences on Mac) dialog.

Linux: You can scrobble with Linux using the “scrobble iPod” item in the “Tools” menu in the latest version of our software.

After you have synced your iPod with iTunes, iPod scrobbles may take up to 20 minutes to appear on your profile.

You can check your submissions history by going to your profile page, and clicking on the title “Recently Listened Tracks”, which will let you see your past submissions.

Can I scrobble my iPod from any iTunes Library?

Automatic iPods will only scrobble from the iTunes with which they are synced.

Manual iPods can be synced from any iTunes Library, but you should only use one, as otherwise you will get duplicated scrobbles.

Can I scrobble from an iPod that is manually managed?

Yes. However, automatic syncing is still recommended.

Manually managed iPods require you to manually transfer tracks to your iPod using iTunes. You can only scrobble manual iPods after the first time they are synced with iTunes.

If you add tracks or change tags of tracks on your iPod after a sync, you should eject and plug in the iPod again to ensure those tracks will scrobble next time.

Whenever I scrobble my iPod, some tracks I listened to a long time ago get detected.

Check if any of these tracks have more than one entry in your iTunes library. If so, remove the duplicate and they should stop being picked up by the iPod scrobbler.

When listening to my manual iPod via iTunes, the tracks get scrobbled twice.

This is a known issue. For now, you can work around it by turning off real-time scrobbling in the Last.fm software when listening through iTunes. Alternatively you can enable "Always confirm iPod scrobbles" in the software's Options dialog, and then answer no when the software asks if you want to scrobble them.

How come the tracks played multiple times on my iPod all get scrobbled with the same timestamp?

If you played a track multiple times on your iPod, all occurrences have the same timestamp, and all plays on an iPod Shuffle have the same timestamp. This is intended behaviour, and you can remove plays from your “Recently Listened Tracks” page on the website as per normal, if you don't want them to appear there multiple times.

When scrobbling my manually managed iPod I get a “Com Error”, what does this mean?

When this error occurs, the Last.fm Scrobbler can't find a certain track in your iTunes Library and will give you this message: "Com Error: Com couldn't get file path for XXX - XXX - Result Code: S_FALSE"

To find out if you have missing or double tracks in your iTunes library, please do the following in iTunes: go to File > Library and choose to "Consolidate Library".
This will group all the audio files in the default folder and delete any duplicate track.

How long can I wait to scrobble tracks from my iPod?

You have two weeks to scrobble new tracks played on your iPod. There's a time limit for scrobbles, which means that any plays with timestamps older than two weeks will be disregarded and won't get scrobbled to your profile.

What can I do if the Scrobbler is giving me a “Failed to get hold of iTunes instance via COM” error when scrobbling my iPod?

This error usually occurs after installing an iTunes update.
To fix this, you'll have to completely remove iTunes from your computer and re-install the newest version from Apple.

The Last.fm Scrobbler

What is the Last.fm Scrobbler?

The Last.fm Scrobbler (also called "the client") is a desktop application which you can use to play Last.fm radio stations, scrobble your own music you listen to with your media player on your computer, and to edit your profile by tagging your music, loving and banning tracks, adding items to your playlist, and more.

What are the technical requirements for using the Scrobbler?

Microsoft Windows
To use the latest version of our Scrobbler, you need a PC-compatible computer running Windows XPor Vista. You can get the latest version from our download page.

If you are running an older version of Windows, for instance Windows 98 or 2000, we ask that you update your operating system. Alternatively you can use an older version of the software which you can download here, but please note that as this version is outdated, we can't help you with any problems you might have with it.

Apple Mac OS X
Our Mac client requires OS X Tiger and Leopard (10.4.0 and later). You can download the latest version from our download page.

If you use OS X 10.3.9, you can download an older version of the software here, but please note that we can't issue any support for this older version, only for the latest one. Unfortunately, there aren't any versions of the software available for OS X versions older than 10.3.9.

Linux
We also offer a Linux version of the client. You can get the Ubuntu Gutsy package from our download page here.

The client is also available as a source tarball and from Subversion. Details about this can also be found on our download page, towards the bottom.

Which media players does the Last.fm Scrobbler support?

Our Windows client officially works with the following media players:

• Winamp, version 5.5x
• Windows Media Player, versions 9, 10, 11
• iTunes, 7 and 8
• Foobar2000, versions 0.9.2, 0.9.4, 0.9.5

These plugins are downloaded and installed automatically via the client; simply go to the menu Tools > Get Plugin... and follow the instructions in the setup wizard.

Our Mac client works with iTunes. At the time of writing, there are no media player plugins for the Linux client.

What can I do if my Last.fm Scrobbler has stopped scrobbling my music?

If your Last.fm scrobbler software has stopped scrobbling your music, there could be various reasons for this. The most common ones are:

1) It cannot connect to the Internet to submit your scrobbles. Please make sure that your Internet connection is working fine, and that no firewall or no other security program is blocking the software.

2) It cannot connect to our submissions server, either because the server is actually currently down (see status.last.fm for its status), or because it fails to connect to the server. In either case, your scrobbles are getting cached locally and will get submitted once the server can be reached again.

Go to the Diagnostics dialog which can be found in the menu Help, check the Scrobbling tab for the status of the submissions server which would be "Error: Could not reach server" and for a list of your cached scrobbles.
If you see this error and your cached scrobbles there, try reconnecting to the submissions server by clicking your username in the menu Account. This should trigger the submission of the cached tracks.

3) It might be that you don't have the correct plugins installed, or that you don't have them installed properly. Please check this FAQ for which plugins the software supports, and how to install them.

4) If you are using Windows Media Player, please make sure that the scrobbling plugin is enabled in the media player. WMP disables any third party plugins automatically if the program was terminated unexpectedly.
To enable the plugin again, go to Tools > Plug-Ins > Options > Category "Background" in WMP10 or Now Playing > Plug-ins > Other in WMP11 and tick the checkbox next to "Last.fm Plugin".

5) It simply might be that you are using an outdated version of the software, the media player plugin, or the media player itself. If supported by your operating system, we recommend you to use the latest versions of the software, plugin and media player in any case.

If this doesn't help you yet, please follow the instructions posted in this forum thread here.

If you still have problems scrobbling, feel free to ask for help in the Scrobbler Support forum giving as many details as possible:

Which operating system exactly are you using?

Which media player and which version of it are you using?

Which versions of the software and the media player plugin have you installed? You can look this up in the menu Help > About Last.fm...)

Do you know at which point the scrobbling process fails? Does the music you listen to with your media player appear in the software player or not, does the Diagnostics dialog say that your tracks are getting cached, or is there no error message at all? You can use the "Copy to Clipboard" function in the Diagnostics dialog to copy and paste this information into your support message. The more information you give us, the better we can help you to get your player scrobbling again!

The Scrobbler asks me for my proxy settings, but I’m not behind a proxy? (Or don’t even know what this is?)

If you’re trying to install and set up the Last.fm Scrobbler on your computer and it asks you for your proxy settings, but you know you’re not behind a proxy, or don’t even know what this is, it’s very likely that another program is preventing the scrobbler from accessing the Internet to verify your user details.

Of course you don’t need to enter any proxy details that you don’t have in this case, but check if there’s a firewall or another security software blocking your Scrobbler’s Internet access and if there is, you need to configure your security software to allow access.

What can I do if the Scrobbler tells me that my time or time zone is wrong and that I can’t scrobble because of this?

If you get a message that your time or time zone is wrong, we ask you to check your computer’s clock and date, as well as its time zone settings and make sure that these are correct.

Check if your computer’s time is correct, but also its date – day, month and year – and that it’s set to the correct time zone, with “Automatically adjust clock for Daylight Saving Time” enabled (if you’re using Windows). It helps to automatically synchronise your computer with an Internet time server, and if you modify any settings, make sure you restart your Scrobbler afterwards before you try again.

What is fingerprinting?

Fingerprinting is a technique for analysing the actual audio content of the tracks you listen to in order to produce a unique ID for each song. This will allow us to identify and scrobble what you listen to without having to rely on ID3 tags and other metadata. It will also allow us to automatically figure out what the correct spelling of song titles should be and clean up our catalogue data.

For now, all that the desktop app does is collect the fingerprint data to bootstrap our moderation system. It does not change any MP3 files on your computer.

This does involve a slight CPU hit at the start of each track, and potentially a longer one later on in case it's a track we haven't yet fingerprinted in its entirety. If this bothers you, you can switch off fingerprinting altogether from the Scrobbling page of the Options/Preferences dialog.

Fingerprinting will identify the artist, album and song name only. Last.fm will not be able to identify the source of the song. We will not know if the song is from a CD or mp3.

The iPhone and iPod Touch Application

What is the iPhone and iPod Touch application?

The Last.fm iPhone app allows you to listen to Last.fm radio on your iPhone or iPod touch, and also presents you with a selection of other Last.fm functionality, such as artist biographies, similar artists and events.

How can I get the iPhone application, and how do I use it?

The iPhone and iPod Touch application is available in the US, UK, Canada, France, Germany and Spain where you can get it in your iTunes App store.

To get started, go to the music category of the iTunes App store (in iTunes or on your iPhone/Touch). Find the Last.fm app and simply download it (for free).

Log in or signup to Last.fm and you’ll be presented with a fairly obvious selection of Last.fm functionality. Things with the red circle icon start streaming. You can navigate through the menus and go back with the button in the upper left.

Once you start streaming something, you’ll have access to the familiar Last.fm contextual items (love, ban, skip… tagging will be in the next version). You can also check out the artist bio, similar artists and events (particularly cool). If there are current events for the now playing artists, you can specify if you’re attending or not and go to a Google map for the event location.

Read more on our blog.

When will the iPhone application be available in my country?

Last.fm is available on the iPhone in The USA, UK, Germany, France, Canada and Spain. We are working to extend our music licenses for mobile devices in other countries.

We hope you understand that the app isn’t available in other countries at this time and thank you for your patience!

Does the iPhone application scrobble the tracks I’m listening to?

The app scrobbles what you listen to via Last.fm, but unfortunately Apple don't allow background applications on the iPhone, so it's impossible to scrobble what you play in iTunes directly on the phone.

You can use our Last.fm Scrobbler to scrobble the songs you've played on your iPhone when you sync it with iTunes on your computer – you’ll find some more information about this in our iPod Scrobbling FAQ category.

If Apple ever decide to allow background applications on the iPhone (we've asked them!) we will release an update to scrobble directly from the iPhone.

Groups

How do I create my own group?

You can create your own group here on the "Create a Group" page.

How can I leave a group that I've joined?

To leave a group you're a member of, go to that group's page and click the "More" button at the top, near the group's avatar. Select "Leave group" from the dropdown that opens, and confirm that you want to leave the group.

What do I do if the leader of a group I'm a member of isn't around anymore?

If your group is in despair and needs a new leader, drop us a message in this forum thread, and it'll be dealt with accordingly.

Please include the following details in your request:

1. Group: The group name as presented on the site
2. Current Leader: The username of the current leader (if available)
3. New Leader: Whom you want as the new leader
4. Hierarchy: If required, specify how you want the new leader instated, as a co-leader, or a new leader with the removal of the old

You should have been a member of the group you'd like to lead for a while and ideally have the approval of the other group members.

Please do also note that all requests are at the discretion of the moderating team, and abusing your new leader position or this service may lead to the termination of your account.

What can I do if I don't want to be leader of one of my groups anymore?

If you have a group you don't want to be leader of any more, you can pass the leadership on to another group member. To do this, go to that group's page and select "Abdicate" from the "More" button dropdown at the top, near the group's avatar.

On the following page, enter the username of the group member you want to become leader, and click the "Do it" button. That user will then receive a message asking if they want to become leader of your group, or not. If they accept, they'll gain leadership of your group (but if the decline, you'll have to stay around as leader a bit longer!).

What are the privacy options for groups?

When you create a group, you have the option of making it open for everyone to join ("Open") or making it exclusive, which means that all new members will have to be accepted by either you, the group leader ("Owner Approval"), or other group members ("Member Approval").

You can change these settings any time under "Edit Details", which you can select from the "More" button on your group's page. If you set your group to "Closed", no one will be able to join it any more.

Furthermore, you can control who can view and post in your group's forum and leave messages in your group's shoutbox, by choosing the respective setting under "Group Forum/Shoutbox Access" on the "Edit Details" page.

How do the group charts work, and what are these “unique to this group” charts?

Once a group has a few members, it’ll start to have charts generated: Overall charts, and charts which are unique to it.

The way that overall charts work is that every “1” will represent a group member. For example, say there are 3 people in a group who listened to a certain artist in the last week, it’ll say “3” in the charts and this will mean that 3 members listened to that artist, and not the number of times that the artist was played by all group members.

The “unique to this group” charts which you can choose to view on a group’s page emphasise what is unique about the music taste of that group's members, compared to the listening habits of all other Last.fm users.

This means that these charts don’t just show you what a group’s members listen to like the overall group charts do, but what is special about their listening habits in comparison to what other users on Last.fm listen to (considering the average listener’s behaviour):
For example if the members of a group listen to artist A much more often than others do, artist A will be more unique to their group as this will be special to their listening habits, compared to everyone else’s; if they listen to Artist B, but everyone else also listens to artist B a lot, then this will be less special and artist B will be less unique to their group.

How do I add an article/journal to a group?

You can do this from your profile by clicking 'journal' and then 'write a new journal entry'. Once you have created your journal, tick the option at the bottom 'submit this entry to one or more groups'. You will then see a list of all the groups you belong to and you can select the group(s) you would like to post your article to. The journal will then automatically appear on the chosen group page (however, note that sometimes group leaders don't allow direct submissions or have to accept your submitted journal entry first).

Can I delete a group?

No, it's not possible to delete groups. This is to prevent abuse.

However, our system automatically deletes groups once they're older than at least three months and have less than three members. The easiest way to delete a group you lead is to remove any other members, close the group by setting its "Join Status" to "Closed", and then remove yourself.

Events

How can I add an event?

If you wish to add an event, we ask that you search for the event first to ensure that it doesn't already exist.

If there's no entry for the event yet, go to the events page and click the "Add a new event" button in the top right, and enter your event from there. Please make sure to enter the correct details (date, venue, location, etc.) as not all of these can be easily changed afterwards.

Please note that abuse of our events system is forbidden and fake events will be deleted.

What can I do if I see something incorrect on the events system?

If you see something wrong on the events system that you cannot correct yourself, please report it to a member of our moderating team who will then see to the issue accordingly.

To report something, go to the event or venue page, and click on the "Flag for review" link at the top. From there, provide as much information possible.

If the item needs merging with another venue or event, please give the links to the duplicates. The more information that you provide, the faster the issue can be dealt with.

How can I invite others to an event I’m going to?

You can invite others to any event by using the “Share” feature you can find on the event page. If you share an event with someone else, they will receive a message on Last.fm about this – you can personalise your message and invite them to come along!

Wikis

What are the wiki pages?

The wiki pages are places where any member of the Last.fm community can edit the contents, in order to help build up better, and more accurate content.

The purpose is to provide a concise, and unbiased description of the artist, album, track, label, tag or venue. This can include for instance basic information about the person/group, the type of music they play, what they're most known for, when the album was released, when the venue was established, and any other relevant information.

What are the guidelines behind adding content to the pages?

If you see someone break any of these rules, please edit the wiki accordingly, and if necessary, notify a member of the Moderating Team

The following rules apply to all wiki pages

• Submitted content must not violate copyright. It's illegal to plagiarise someone else's biography of this artist.
• You can copy from Wikipedia, or any other GFDL-licensed source, provided that you enter the URL to the source in the sources box below.
• All submitted content remains copyright of the author, and is licensed under the GFDL.

Style Rules:

• This description should be written in the third person, factual and unbiased. No personal opinions.
• Please use the same language as the site you're using. If you're on the English Last.fm site, use English. If you're on the German site, use German.
• Try and keep it relatively short (a few paragraphs).

A copy of these rules are available on any wiki page if you edit the wiki.

What if I'm the artist/label?

Being the artist, or a friend of the artist, or family, or whatever, gives no special permission on wiki pages. The wiki is for factual descriptions of the artist only.

It's not a personal homepage and should not be treated as such. Anything outside of an unbiased artist description should be put on your "official" artist website, not in the wiki.

Labels/Artists will also need to remember to write in third person text (using "He/She/They" as opposed to first-person "I/We/Our"). As the wiki is open and editable by anyone, if a page has been edited by several different people, who is "I" or "we"? By using only third person text, the page is more open for editing by others, and the confusion over who "I" is can be easily avoided.

Why can't I add any opinions of my own to the wiki?

The point of the wiki is to give as much factual information about an item where possible. Opinions are not facts, and can often be misleading.

Should you wish to post an opinion of an artist, their albums or tracks, a label, a tag or a venue, you can use the shoutbox, group forums, or your journal.

I tried to edit a wiki page, but it says I can't edit it! Why not?

Some artists are subject to continuous abuse and style rule violations. When this happens, a moderator will lock the page to prevent any further abuse.

Locked pages are only editable by moderators and staff. Should a page be locked, the only means to edit it is to send changes in a PM to a site moderator that locked that wiki page. From there, they can then ensure the content does not violate rules and apply the edit.

There's more than one artist with the same name. How should the wiki page be done?

Until a workable solution can be found, artists with the same name are all on one page on last.fm. Start the page with a text indicating this, such as: "There are (x) bands with the name (band name):"

Follow it up with separate artist descriptions, with some kind of indication as to where the next artist's info begins. Normally this is done by numbering each artist description.

The word "brief" is particularly important on these pages when writing artist descriptions.

If you know there's two artists with the same name, but only actually know one of them, write the info for one, and start the second with something like "There is also second artist using this name." Hopefully someone who knows them can come in and add the info for them.

Artists are to be listed in the order of their popularity. To determine the popularity order, you are to use the Overall charts for that artist.

Under no circumstances is it appropriate to delete information about one of the artists to replace it with info about another. Deleting info about the "other" artist(s), or giving any one preferential treatment to the detrement of the others can be considered abuse of the last.fm wiki and will be treated accordingly.

Label and Artist Services

Why should I register my label or artist with Last.fm?

There are a number of reasons why you may wish to register your artist, or label, with Last.fm.

Last.fm is a powerful platform on which you can promote your music to the people that really matter. We can target people who like specific artists or styles of music within our massive global community. Last.fm is designed specifically to aid the spread of music through a large community.

By registering with Last.fm, you can get access to a number of features. To name a few, you can manage your music more effectively, view in depth statistics about your fans, and use a range of tools to help spread your music. All of these tools are highly valuable to both artists, and labels, and we believe that they can help the spread of your music to a much greater degree.

How can I get my music on Last.fm?

To get your music on Last.fm, you will need a labels account.

If you already have a Last.fm user account:
If you already have an account on Last.fm as a user, you can register now for an artist or label account.

If you're a first time Last.fm visitor:
You will need to register a labels or artist account from which to manage your music. You can register here. Once done, you will then be able to link up your music to your registered account.

Once you've registered with Last.fm, you will be able to add music to our radio streams, and manage your presence on Last.fm through our Music Manager.

Please note that the Music Manager is currently only available in English.

How much does all this cost?

It is free to register, add music and to use all of the main features of the Last.fm Label site.

We do have some advanced promotional features, however these are purely optional, and cost a minimal amount should you wish to use them.

Why is my artist or label already on Last.fm?

You may have found that Last.fm already features a page for your artist name and music. This is due to our user-generated content and software.

Last.fm collects the artist, track and album name of the music that its users listen to, and automatically creates a page on which the statistics for these items can be shown.

In most cases, finding that we have an artist page for your music does not mean that we have any of your audio files of your music stored on our servers for streaming or downloading. We simply have statistics that X many people listened to your music, and nothing else.

We would love to get you involved, and allow you to manage your music as you see best. You can register to Last.fm as a label - or artist - here.

I have more questions I want answered before I register my label, what should I do?

Should you have any further enquiries, you're more than welcome to send us an email. From there, a member of our Music Team will get back to you as soon as possible.

Please note: Please write your label/artist support requests in English only; we currently do not offer support in any other languages.

Where can I find your terms and conditions?

You can view the Terms and Conditions for registering to Last.fm as a label or artist by going to here.

Using the Website

Which web browsers are supported by Last.fm?

We’ve tested the website with Firefox 3, Safari 3 and Internet Explorer 7 and recommend using these browsers.

While you’re of course welcome to use any other browser of your choice, this just means we don’t test all features in all other browsers (there are many of them!) and can’t necessarily help you should you run into problems with a more exotic or an old and out-dated browser, although we’ll always do our best to fix any other bugs in other browsers such as Opera that you report to us. The following trouble-shooting guidelines are for these three browsers – Firefox, Safari and Internet Explorer.

What can I do if I’m having problems logging in on the site, something with cookies?

You need to have cookies enabled to log in to the website. Here are some tips how to do this, which we hope will help you:

Firefox 3

For Windows:

1. Open Firefox and click “Tools” in your browser toolbar.
2. Select “Options”.
3. Go to the “Privacy” tab.
4. Check the box corresponding to “Accept cookies from sites”.
5. Click “OK” to save your changes.

If you are using Mac OS X, you need to select “Preferences…” on the “Firefox” menu, instead of “Options…” on the “Tools” menu.

Internet Explorer 7

We recommend using the privacy setting “Medium” (default level), this will allow cookies from Last.fm. To change the privacy level, follow these steps:

1. Open Internet Explorer and click the Tools button (the picture of the gear) or “Tools” in your browser toolbar.
2. Select “Internet Options…”.
3. Go to the “Privacy” tab.
4. Move the slider to “Medium”.
5. Click “OK” to save your settings and close the dialog.

Safari 3

For Windows:

1. Open Safari and click “Edit” in your browser toolbar.
2. Select “Preferences...”.
3. Click on “Security”.
4. For “Accept cookies”, select “Always” or “Only from sites you navigate to”.
5. Close the dialog.

If you’re using Mac OS X, you need to select “Preferences…” on the “Safari” menu instead.

How come I have to log in every time I visit the site, or it doesn’t save my colour or language preferences?

Your login details, and your colour (“Simply Red”/”Paint it Black”) and language preferences are stored in cookies, which means we won’t know anymore what they are if you’ve deleted these cookies.

If you’d like them to be remembered for the next time you visit the Last.fm website, make sure you don’t delete these Last.fm cookies, for instance when closing your web browser. If you're not sure you have cookies enabled at all, check the above FAQ “What can I do if I’m having problems logging in on the site, something with cookies?” for more help.

What can I do if I’m having trouble using various features of the site, such as posting shouts, tagging or sharing items or adding friends?

You need to have JavaScript enabled in your browser to use the full functionalities of the Last.fm website.

If you find yourself having problems posting messages in shoutboxes or opening the dialogs for tagging or sharing items or adding other users as friends, it’s likely that you don’t have JavaScript enabled and hence these features won’t work for you.

Here are some tips for enabling JavaScript in your browser, we hope they'll help you:

Firefox 3

For Windows:

1. Open Firefox and click “Tools” in your browser toolbar.
2. Select “Options...”.
3. Go to the “Content” tab.
4. Tick the checkbox next to “Enable JavaScript”.
5. Click “OK” to save your settings and close the dialog.
6. Refresh the Last.fm page you were viewing.

If you are using Mac OS X, you need to select “Preferences…” on the “Firefox” menu, instead of “Options…” on the “Tools” menu.

Internet Explorer 7

1. Open Internet Explorer and click the Tools button (the picture of the gear) or “Tools” in your browser toolbar.
2. Select “Internet Options…”.
3. Go to the “Security” tab.
4. In the “Security level for this zone” box, click on “Custom level…”.
5. Scroll toward the bottom of the Settings box to “Scripting” and enable active scripting.
6. Click “OK” twice to save your settings and close the dialog.
7. Refresh the Last.fm page you were viewing by hitting the F5 key on your keyboard.

Safari 3

For Windows:

1. Open Safari and click “Edit” in your browser toolbar.
2. Select “Preferences...”.
3. Click on “Security”.
4. Check both “Enable Java” and “Enable JavaScript”.
5. Close the dialog.
6. Refresh the Last.fm page you were viewing.

If you’re using Mac OS X, you need to select “Preferences…” on the “Safari” menu instead.

The on-site player isn’t displayed, how do I make it appear?

The latest version of Adobe Flash Player is required to use the on-site flash player and listen to music with it. You can download it for free from here from Adobe's website.

Also, if you’re using any flash or ad blockers, make sure your flash player isn’t blocked by those.

I’d like to report a new problem with the website, how can I do this?

If you’ve found something that isn’t working as it should, you can let us know about problems you’re encountering in our Website Support forum. Be sure you check our “Known Issues” threads and search the forums for already discussed issues first.

When describing your problem, please include the following details if possible:

What kind of problem is it?

A brief summary of the problem encountered.

What URL triggers this bug, if any?

Which browser exactly are you using?

Describe in a few steps how to reproduce this problem: 1) ... 2) ... 3) ...

When following the steps described above: a) What actually happens? b) What did you expect to happen?

Reporting security issues
If you wish to report a technical vulnerability, please use the contact form on this page to send us a message.

Miscellaneous

What can I do if I want to report an offensive user or inappropriate material?

If you wish to flag any behaviour or material that is considered offensive or inappropriate according to our Community Guidelines, please send us a support email or send a private message to a moderator if you have a problem with a particular user.

Please note that we ask you to not report any other users in public places such as the support forums.