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- Loglogic MX2010 Artical from SC Magazine
- by LogLogic
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Type: Article
Published: July 2008A simple solution to help businesses prove compliance with appliances that provide all log data gathering and reporting tools needed for regulatory requirements.
- Storage Capacities in the Petabyte Range - SAP Hosting and Fujitsu Siemens Computers
- by Fujitsu Siemens
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Type: Case Study
Published: July 2008Fujitsu Siemens Computers is assuming responsibility for managing SAP Hosting’s storage landscape. With this project, the two companies are establishing a storage partnership at the petabyte level
- Managed Office - Using innovative services to operate efficient IT workplaces
- by Fujitsu Siemens
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Type: White Paper
Published: December 2007This Solution Brief from Fujitsu Siemens Computers details how it is possible to reduce IT costs and also meet demands for increased productivity, flexibility, availability and security with Managed Office Services
- Software Quality - Getting Right Metrics, Getting Metrics Right
- by Tata Consultancy Services Ld
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Type: White Paper
Published: May 2008This white paper discusses best practices around metrics, from its very definition to using it for continuous improvement.
- ITIL V3 Online Maturity Assessment Tool Producing Tailored Report
- by Axios Systems
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Type: White Paper
Published: May 2008Increase the alignment between your organisation and IT by taking our free, 10 minute online assessment to establish your ITIL V3 readiness. The assessment will produce a tailored report with recommendations on how to improve your IT service provision.
- How ASG’s MetaCMDB Strategy Enables More Effective Business Service Management
- by ASG Software
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Type: White Paper
Published: December 2007As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB).
- Providing Critical Workload Autotomation Status to Support Business Service Management
- by ASG Software
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Type: White Paper
Published: December 2007This white paper looks at the importance of IT service delivery and as a result IT and specifically, Operations Management, is changing it's infrastructure to focus on Business Service Management (BSM),
- IT2020: The New Performance Management Paradigm
- by ASG Software
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Type: White Paper
Published: April 2008Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020.
- Best Practices with BSM - Addressing Your ITIL® Compliance Issues
- by ASG Software
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Type: White Paper
Published: December 2007Learn how Business Service Management (BSM) solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
- ITIL Version 3 - Best Practice and what it offers your organisation
- by Axios Systems
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Type: White Paper
Published: August 2007ITIL's chief architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version provides major benefits to existing ITIL practitioners and those considering adopting ITIL.
- ITIL V2 Process to V3 Service – Is it Worth it?
- by Axios Systems
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Type: Webinar
Published: November 2007This web seminar examines the differences in service approaches between ITIL V2 and V3, allowing you to decide if upgrading to V3 is the right choice for your organisation.
- The Future of Best Practice in IT Service Management - ITIL v.3 Explained
- by Axios Systems
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Type: Webinar
Published: May 2007In this web seminar from Axios, Sharon Taylor, Chief Architect of ITIL V3 gives an expert's view on how the changes to ITIL will shift the market focus.
- ITIL V3 Series: Service Strategy and Integrating IT
- by Axios Systems
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Type: Webinar
Published: January 2008Provides a business-level view of the ITIL framework and details approaches on how to integrate IT with the business and align their strategies throughout the lifecycle of a service. Includes Financal, Demand and Service Portfolio Management.
- Best Practice ITSM Framework Uncovered
- by Axios Systems
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Type: Webinar
Published: February 2008Converts the strategy into a service portfolio to produce guidelines, architectures and procedures on how to support, measure, manage and maintain a service from inception to retirement and to meet current/future business requirements.
- ITIL V3 Webinar Series: Service Transition
- by Axios Systems
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Type: Webinar
Published: March 2008Provides guidance on how to create activities to integrate services into the business environment, ensuring they satisfy set success criteria and provide business value. Includes Change, Asset and Configuration Management.
- ITIL V3 Webinar Series: Service Operation
- by Axios Systems
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Type: Webinar
Published: April 2008Manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. Includes Incident, Problem and Access Management.
- ITIL - Continual Service Improvement
- by Axios Systems
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Type: Webinar
Published: May 2008Focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment and re-alignment of IT services to changing business needs.
- Is ITIL V3 right for you?
- by Axios Systems
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Type: White Paper
Published: July 2007The recent ITIL V3 refresh has sparked renewed interest but, although many IT organisations are aware of the new version’s launch, the majority are unsure as to how, or even if, it will affect them.
This white paper uses the IT Process Maturity Model to compare ITIL V2 with V3 and identify which approach is best suited to individual IT organisations.
- The IBM Global CEO Study 2006
- by IBM UK
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Type: Analyst Report
Published: February 2006This IBM study learned that 65% of CEOs expect fundamental changes for their organizations over the next two years. Surprisingly, CEOs do not seem daunted by this challenge. The findings of this study should compel leaders to re-evaluate their preconceptions about innovation.