Research and advisory firm Computer Economics has been conducting research
into why IT staff stay in their jobs to give organisations a better idea on how
to retain employees.
IT managers perceive staff turnover rates to be getting worse because of the
slowing economy and some IT skills being in short supply, the firm said.
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"The first question organisations need to answer is whether their turnover
rates are outside the norm and need addressing," said the Computer Economics
report.
"The typical organisation in today's environment can view a five per cent
[staff] turnover as a normal cost of doing business."
The survey of 71 IT organisations found that those with stronger education
and training programmes have lower than average turnover rates, and that staff
prefer good training to increased pay.
"IT managers often worry that investments in training will be reaped by other
organisations when IT workers shop their new skills around," said John Longwell,
director of research for Computer Economics.
"But this study indicates that investing in training is actually the best way
to retain employees."
The factors commonly perceived as influencing staff turnover are:
"While offering competitive salaries and benefit packages may be important
for recruitment, providing quality-of-life incentives and enhancing working
environments are more important for retention," Longwell concluded.
The report advised organisations to distinguish between programmes to recruit
qualified employees and programmes to retain staff.
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