Sanitarium doesn't work

giocamoto · 12-25-2003, 08:00 AM

After launching the game and after the intro, the screen became black listening voices all around(this is part of the game) and when the first screen appears, after one second the character to the bottom left of the screen begin to corrupt and a fatal error message appears concerning the sntrm.exe file.
Anyone knows about this problem?

I attached my spec file(also if I needed to cut it in the end to reduce size)

Thank to anyone

Cherrygirl · 01-03-2004, 03:12 PM

Quote:

Originally Posted by giocamoto

After launching the game and after the intro, the screen became black listening voices all around(this is part of the game) and when the first screen appears, after one second the character to the bottom left of the screen begin to corrupt and a fatal error message appears concerning the sntrm.exe file.
Anyone knows about this problem?

I attached my spec file(also if I needed to cut it in the end to reduce size)

Thank to anyone

No help here, but you are not the only one having the problem

I solved it temporaily by copying all the files off the Cd onto my drive, but at level 3 i got the same error.

Ive done about 9 installs, and even gone back for a new copy of the game.
Heres hoping we find a solution

BacardiJim · 01-03-2004, 09:01 PM

You don't say which version of the game you are running (the new XS budget re-release or the original version) but the older version of the game is a bit picky about running on XP. You should try installing and running it in Win98 Compatibility mode. There is also a patch required for the older version, which you can get here

Also, in Giacomoto's case, I notice that at least one of the sound drivers is unsigned, which would indicate a possible need to update the sound drivers. In your case, Cherrygirl, you should make sure that all your drivers are up-to-date (you'd be surprised how many people's aren't). If that doesn't fix the problem, then try lowering your graphics and sound hardware acceleration each one notch.

damocles · 01-10-2004, 05:15 PM

Quote:

Originally Posted by giocamoto

After launching the game and after the intro, the screen became black listening voices all around(this is part of the game) and when the first screen appears, after one second the character to the bottom left of the screen begin to corrupt and a fatal error message appears concerning the sntrm.exe file.
Anyone knows about this problem?

I attached my spec file(also if I needed to cut it in the end to reduce size)

Thank to anyone

Giocamoto,
Did you ever get the fix to this problem, I have the EXACT same issue. Please tell me the fix if you have solved it.
Thanks
As I wait to go insane

giocamoto · 01-12-2004, 06:43 PM

Thanks a lot to everyone interested in my subject; to Bacardi Jim I own the XS re-release.Still I need an update for the game?For the audio driver It was the latest update downloaded automatically by the creative site for my Audigy 2 ZS and I've discovered is not Windows certified!I Don't know if this create an issue.Anyway I will try your advices and I'll post the results here.See you later

Again thenk you very much!

tongwujun98 · 07-08-2005, 06:32 AM

I am a Chinese ,I like this game very much.Now I cant play it in XP.
It is caused by DircetDraw3D,you should open windows/system32,
run the dxdiag.exe,turn to appearence（显示）,close the DirectDraw Speeder(加速），then play the game,all is right ^-^
Make yourself a good playing!
PS:When the game ask you contines,click yes

hj2004 · 07-10-2005, 02:15 AM

Anyone still facing problems running it on XP pro message me i'll send the patch i am using. It works ok after that.

aless82 · 07-31-2005, 09:39 AM

hi, I've got the first release of sanitarium and it doesn't work on my pc.I have win xp professional.the error is the same that giocamoto explained...hj2004, can u give me the patch to fix the problem?? my email is blindthomen@hotmail.com
thanx a LOT!!

MDMaster · 07-31-2005, 02:10 PM

Sanitarium actually runs fine on most pc (the older version, I mean) just by using win98 compatibility, it gave me no probs at all on both of my two windows xp.

aless82 · 07-31-2005, 04:53 PM

MDmaster, what do u mean exactly when u say "using win 98 compatibility"?is it a kind of patch, or what?I'm sorry, but I am not skilled in using computers..thank you again

MDMaster · 08-02-2005, 12:40 PM

Right click on sanitarium.exe, Properties and choose 'Windows 98' in the run down menu, under the Compatibility flap.

Reflection · 08-03-2005, 06:43 AM

The game used to crash at the start of Chapter 2. I'm running XP, I even changed combatibility. I think it was caused after I updated Windows.

Update, I installed the game, and it crashes right at the start!

See attachment

MDMaster · 08-03-2005, 09:27 AM

Did you try with Soundfx?

Reflection · 08-03-2005, 10:02 AM

The link posted by BacardiJim isn't working. When I click the link to download the patch a message comes up about a password.

Quote:

Originally Posted by MDMaster

Did you try with Soundfx?

Umm..I don't how to do that.

MDMaster · 08-03-2005, 12:27 PM

The patch only helps if you get locked up in level 2 and can't get out, which I suppose is not the case of anybody here, anyway: here it is. Be advised that your older saves will not work.

Unfortunately I remember now SoundFX is just for dos programs (same with VDMSound), so it won't help with Sanitarium. Really all you can do is compatibility tricks or either trying to run it on a virtual machine.

Reflection · 08-03-2005, 01:04 PM

Quote:

Originally Posted by MDMaster

The patch only helps if you get locked up in level 2 and can't get out, which I suppose is not the case of anybody here, anyway: here it is. Be advised that your older saves will not work.

Unfortunately I remember now SoundFX is just for dos programs (same with VDMSound), so it won't help with Sanitarium. Really all you can do is compatibility tricks or either trying to run it on a virtual machine.

I tried Windows 98, crashes right after Chapter 1 when he finishes talking.

Which virtual machine will work for the game?

Does the re-release of Sanitarium work well on XP?

MDMaster · 08-05-2005, 01:33 AM

Don't know about the XS release of Sanitarium, but whatever Virtual Machine will work. Read my topic on Microsoft Virtual PC for more information (although it used to be sticky and now it has disappeared... hmm)

DanielK · 08-22-2005, 02:57 AM

I am having this problem too :-/ Seems that the error happens after cutscenes normally, although sometimes it just happens randomly. It's really wierd.

Does anyone have the xp type patch that hj2004 spoke of?

Kurufinwe · 08-22-2005, 03:53 AM

Have you tried what tongwujun98 suggested? I seem to remember that it did the trick for me.

DanielK · 08-22-2005, 04:10 AM

Yer, I tried turning direct draw off for it but it still crashed. The loading for the second level was almost instant though with it off? :S Where as it took one or two seconds before.

01-03-2004, 09:01 PM	#3
BacardiJim Banned User Join Date: Sep 2003 Posts: 1,102	You don't say which version of the game you are running (the new XS budget re-release or the original version) but the older version of the game is a bit picky about running on XP. You should try installing and running it in Win98 Compatibility mode. There is also a patch required for the older version, which you can get here Also, in Giacomoto's case, I notice that at least one of the sound drivers is unsigned, which would indicate a possible need to update the sound drivers. In your case, Cherrygirl, you should make sure that all your drivers are up-to-date (you'd be surprised how many people's aren't). If that doesn't fix the problem, then try lowering your graphics and sound hardware acceleration each one notch. __________________ Time flies like the wind; Fruit flies like bananas.

01-12-2004, 06:43 PM	#5
giocamoto Junior Member $giocamoto's Avatar$ Join Date: Dec 2003 Posts: 3	Continue to send me your feedbacks Thanks a lot to everyone interested in my subject; to Bacardi Jim I own the XS re-release.Still I need an update for the game?For the audio driver It was the latest update downloaded automatically by the creative site for my Audigy 2 ZS and I've discovered is not Windows certified!I Don't know if this create an issue.Anyway I will try your advices and I'll post the results here.See you later Again thenk you very much!

07-08-2005, 06:32 AM	#6
tongwujun98 Junior Member Join Date: Jul 2005 Posts: 1	The Result TO This Question I am a Chinese ,I like this game very much.Now I cant play it in XP. It is caused by DircetDraw3D,you should open windows/system32, run the dxdiag.exe,turn to appearence（显示）,close the DirectDraw Speeder(加速），then play the game,all is right ^-^ Make yourself a good playing! PS:When the game ask you contines,click yes

07-31-2005, 09:39 AM	#8
aless82 Junior Member Join Date: Jul 2005 Posts: 2	hj2004 help me!! hi, I've got the first release of sanitarium and it doesn't work on my pc.I have win xp professional.the error is the same that giocamoto explained...hj2004, can u give me the patch to fix the problem?? my email is blindthomen@hotmail.com thanx a LOT!!

07-31-2005, 02:10 PM	#9
MDMaster Evil Webmaster Join Date: Jun 2004 Posts: 917	Sanitarium actually runs fine on most pc (the older version, I mean) just by using win98 compatibility, it gave me no probs at all on both of my two windows xp. __________________ Pushed back to square Now that you've kneed her In the throat So there you go

07-10-2005, 02:15 AM	#7
hj2004 Kate's lover Join Date: Feb 2004 Posts: 113	Anyone still facing problems running it on XP pro message me i'll send the patch i am using. It works ok after that.

07-31-2005, 04:53 PM	#10
aless82 Junior Member Join Date: Jul 2005 Posts: 2	..? MDmaster, what do u mean exactly when u say "using win 98 compatibility"?is it a kind of patch, or what?I'm sorry, but I am not skilled in using computers..thank you again

08-02-2005, 12:40 PM	#11
MDMaster Evil Webmaster Join Date: Jun 2004 Posts: 917	Right click on sanitarium.exe, Properties and choose 'Windows 98' in the run down menu, under the Compatibility flap. __________________ Pushed back to square Now that you've kneed her In the throat So there you go

08-03-2005, 06:43 AM	#12
Reflection Senior Member Join Date: Mar 2005 Location: UK Posts: 357	The game used to crash at the start of Chapter 2. I'm running XP, I even changed combatibility. I think it was caused after I updated Windows. Update, I installed the game, and it crashes right at the start! See attachment Attached Images Last edited by Reflection : 08-03-2005 at 07:12 AM.

08-03-2005, 09:27 AM	#13
MDMaster Evil Webmaster Join Date: Jun 2004 Posts: 917	Did you try with Soundfx? __________________ Pushed back to square Now that you've kneed her In the throat So there you go

08-03-2005, 12:27 PM	#15
MDMaster Evil Webmaster Join Date: Jun 2004 Posts: 917	The patch only helps if you get locked up in level 2 and can't get out, which I suppose is not the case of anybody here, anyway: here it is. Be advised that your older saves will not work. Unfortunately I remember now SoundFX is just for dos programs (same with VDMSound), so it won't help with Sanitarium. Really all you can do is compatibility tricks or either trying to run it on a virtual machine. __________________ Pushed back to square Now that you've kneed her In the throat So there you go

08-05-2005, 01:33 AM	#17
MDMaster Evil Webmaster Join Date: Jun 2004 Posts: 917	Don't know about the XS release of Sanitarium, but whatever Virtual Machine will work. Read my topic on Microsoft Virtual PC for more information (although it used to be sticky and now it has disappeared... hmm) __________________ Pushed back to square Now that you've kneed her In the throat So there you go

08-22-2005, 02:57 AM	#18
DanielK Junior Member Join Date: Aug 2005 Posts: 3	I am having this problem too :-/ Seems that the error happens after cutscenes normally, although sometimes it just happens randomly. It's really wierd. Does anyone have the xp type patch that hj2004 spoke of?

08-22-2005, 03:53 AM	#19
Kurufinwe A ghost from AGs' past Join Date: Aug 2005 Location: Paris, France Posts: 2,337	Have you tried what tongwujun98 suggested? I seem to remember that it did the trick for me.

08-22-2005, 04:10 AM	#20
DanielK Junior Member Join Date: Aug 2005 Posts: 3	Yer, I tried turning direct draw off for it but it still crashed. The loading for the second level was almost instant though with it off? :S Where as it took one or two seconds before.

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