We want to know what you think

Are we meeting your needs when it comes to products and after sales service and support? Our Earning your Loyalty customer satisfaction programme is your chance to tell us what we’re doing well and what we could be doing better.

Putting your point across is easy.

If we've done something you’re pleased with, then email your comments to greencard@gb.abb.com.

If there's something you think we could have done better, then email your comments to redcard@gb.abb.com.

For all red card comments, our team will get in touch to find out exactly what the problem was and explain how it will be solved.

By taking part, you’ll be helping ABB to:

• Monitor our performance against your expectations
• Create a dialogue around our performance
• Provide you with the highest levels of service and support
• Earn your respect and loyalty

Instant Availability

• The UK's most comprehensive distribution network for LV products
• A vast range of LV equipment available off the shelf
• If one Partner is unable to help, we can find you one that can
• Products backed up by technical know-how and expertise

Expertise

• ABB Strategic Industrial Partners are the extended arm of ABB towards the customer
• ABB Strategic Industrial Partners are positioned throughout the UK
• Each partner can deliver products directly to your site daily
• Each partner has been hand-picked for their expertise and ability to help you with virtually any enquiry

Easy Ordering

• Whatever you need is just one phone call away
• Each Strategic Industrial Partner has pooled their resources, ensuring ready availability or products and advice whenever and wherever you need it
• Each partner has direct access into the ABB Business Online software and so can directly interrogate ABB's centrally held stock

Rapid Delivery

• The Strategic Partner network can deliver core products in a fast and effective manner for either end user downtime situations or normal consumption
• If one Partner is unable to help, we can find you one that can

Tailored Training

Dedicated training facilities and tailored courses are available providing guidance on:

• Product familiarisation
• Sizing and specification
• Legislation, regulations and directives

Training can be offered locally or at your nearest ABB site. We can assist you with:

• On-site exhibitions
• Technology Days and seminars

Customer Service Plan

A package of services covering ACBs and MCCBs in the main, providing tailored after sales service and support. Services range from basic product support to full lifecycle management.

The Customer Service Plan is grouped into five main categories (click for more):

• Preventative Services
• Installation Services
• Corrective Services
• Support Services
• Value Added Services

Preventative Services

Bespoke planned maintenance contracts available over 1, 3 or 5 years

Installation Services

• Decommissioning and removal of old switchgear
• Site supervision
• Installation and set-up of new equipment
• Functional testing and site handover

Retrofitting

• Simple solution to removing and replacing existing switchgear
• Retrofits available for Emax and Megamax ACBs
• Retrofits also available for MCCBs, including Isomax

Corrective Services

Emergency site call out

• Manned 24 hour service number
• An ABB engineer can be on site within 48 hours
• Three standard levels of service - bronze, silver and gold

Spare parts

• Comprehensive stock of spare parts for current and phased out products
• Spares are stocked throughout the UK - everything from individual spares to complete assemblies
• Special payment, warranty and stockholding terms for service contract customers

Workshop and site repairs

• Fully equipped workshop for repair or refurbishment of current or phased out LV equipment
• Workshop will provide full report on condition of equipment and make recommendations for repair or restoration

Life extension and upgrade

Options available include:

• Complete overhaul and refurbishment of switchgear to original specification, covered by warranty
• Retrofit circuit breaker solutions for both ABB and non-ABB equipment
• Protection and control upgrades

Support Services

A range of training courses are available to service contract customers. Includes:

• Safety procedures and correct product operation
• Routine inspection
• Basic fault finding

Value Added Services

Site Audits

ABB can offer site-wide audits on the performance of LV switchgear. Includes:

• Documenting substation equipment
• Assessment on equipment condition
• Recommendations on maintenance, replacement and refurbishment

Consulting

ABB provides a range of consulting services on LV switchgear, including:

• Recommendations on product application, upgrades or replacement
• Fault finding and diagnostics
• Switchgear decommissioning and disposal
• Training
• Safety

Mission Statement

As the UK's supplier of choice, we provide our customers with safety and certainty in electrical control and distribution products and services.

• We will be recognised as the customers' 1st choice for premium quality low voltage products and services.
• We will be seen as the most customer focused supplier, continually exceeding customer expectations.

Panel/distribution boards

ABB distribution and panel boards can be assembled at the ABB Leigh-on-Sea feeder factory to customer specifications, also including specially designed enclosure solutions which complement ABB standard products. Our service also includes fitting out with breakers/metering etc as well as customer specific wiring where required.

Distribution Boards

Special IP54 distribution boards

This is a special and unique design from ABB. Based on a standard ABB distribution board, the design features environment ingress protection to IP54.

IP54 Distribution boards will be available in 4,6,8,12,16,20 and 24 ways.

Panel Boards

Delta Meter special extension box

This enclosure incorporates the ABB Delta energy meter, further enhancing the ABB distribution and panel board range. Benefits to the end user include aprewired Delta meter with intergrated current transformers, all housed in an enclosure which follows the design principals of the established extension box range.

Enclosed ACB assemblies

Enclosed MCCB and ACB breakers from 800A to 3200A utilising the ArTu enclosure system. Assembly, copper bus-bars and additional support metalwork is provided by ABB's Leigh-on-Sea factory.

Rail Assemblies

ABB can produce rail assemblies utilising ABB Entrelec terminals, fuse holders, relays etc - just about any thing that is rail mountable. Applications are varied from prestigious railway stock, to small rail assemblies for control panels. ABB also assembles the Interfast range of PLC wiring plugs and harnesses.

A small selection of example assemblies are shown below:

Interfast

Interfact offers efficient, simple pre-wiring for PLCs.

Prewired cable interface system connects virtually any PLC to interface boards. Replaces point-to-point discrete wiring with prewired and tested connectors and cables.

The Interfast system reduces wiring time, prevents wiring errors, and lowers costs.

Custom Enclosed Breakers

ABB can offer enhanced breaker enclosure designs for its T1, T3 and S5 breakers plus a new enclosure for an engine control module mounted on a support frame. The whole assembly can be mounted on generator sets.

ABB has designed and manufactured a further range of enclosures for generator applications. There are five enclosure sizes available for housing Tmax T1, T3 and ISOmax S5, S6 and S7 breakers. (Pictured below)

Custom Enclosures

This is a specially designed IP65 enclosure, manufactured throughout in brushed stainless steel. The top lids are powder coated to customer colour specifications.

ABB components are used throughout, ranging from shrouded emergency pushbuttons to 63 amp 6 pole switch disconnects. A special ABB handle interlock was incorporated into this design.

Special projects

This project started as a customer specific requirement, without which the sale of the associated ABB OS switches would not have been possible.

The requirement was for a unique yellow cover and new Handle. The design was carried out using the ABB LOS design facility and a "Rapid prototype" produced within days of the original customer enquiry. Following acceptance of the design, the new cover went into immediate production.

A customer was seeking six pole switches for high volume contracts in both UK and Hong Kong. The ABB OT32E6 is acceptable but they insisted on a UK style rotary handle.

The MTE circular handle was modified to fit the OT and the contract was won.

Here a customer required an assembled pair of A26.30.01+VM5-1 interlock wired to a specified drawing.

This also required specially tooled "fast-on" terminals. ABB WAS able to get these produced to enable the order to be won.

This is an example of how ABB can provide the total solution for the customer.

Below are two examples where ABB haS designed enclosureS to specific customer specifications. ABB is also able to offer the build and wiring of the internal rail assembly.

Special designs carried out to customer specifications

This project involved a standard ABB enclosure with associated ABB components. The resulting specially designed product is used for automatic timed control of lighting in farm cow sheds.