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Operations

kwalker 50x50
Airport Wheelchair Service  - Traveling Business Class
April 9
The problem seems unsolvable. Even if you have the foresight to reserve a wheelchair in advance, attendants are taught to help the first person who claims the chair, or who physically sits in it; even if they're able bodied people! Yes, it happens… ...
Glenn Ross
A Tale Of Two Restaurants  - Customer Service Experience
April 8
Village Inn, a chain of restaurants competing with IHOP and Denny’s, filed Chapter 11 bankruptcy on April 3rd. They closed a location near my home where I had eaten monthly since they opened a year ago. The restaurant was seldom crowded; frequently there would only be three or four customers in there. Opening about the same time was Estancia Churrascaria, ...
Denise O'Berry
Credit Cards Filling the Cash Flow Gap for Small Businesses  - Just for Small Business
April 7
As banks become more tight-fisted with cash, small businesses turn to credit cards.
Nancy Germond
Managing reserves helps manage your premium  - Risk Management for the 21st Century
April 6
The more insurance terminology you understand and can discuss with your carrier, the better equipped you will be to manage your premiums.
Lori Richardson
Being Fearless When Speaking by Phone for Sales  - Sales Coach
April 2
An e-mailer asks: Do you have any data, post, articles, that you can send regarding the specific art of overcoming fears and being fearless when calling biz to biz via the telephone?
Keith Rosen
Preparing Your Sales Team for Change  - The Executive Sales Coach
March 31
If you fail to inform your salespeople of your good intentions, they have no idea what they are, thus leaving it up to each salesperson to form his or her own opinion.
Kevin Stirtz
The End of Customer Service (As We Know It)  - Smart Marketing with Customer Loyalty
March 25
Time Magazine's online edition claims customer service is going away. If we are to believe a recent article in Time, before long we'll be self-servicing ourselves in every way imaginable from grocery checkout, to hospital check-in, from computer trouble shooting to phone bill and credit-card problem resolution. The article points to retail trends started by ...
Jillian Dearing
Bookkeeper Embezzlement  - The Office Management Blog
March 19
If you are not receiving timely financials, I hate to inform you that you are at risk for the above scenario. You may trust your bookkeeper implicitly...in every embezzlement case this was true.
Nicole Francois
Quality Control  - Business Class
March 12
Because the best deal isn't always the lowest fare, a new site offers comprehensive evaluation tools for travel booking.

Latest Comments in Operations posts

Kevin -- Those are really excellent points about an ad -- start at the end. Additionally, I advise my clients to give their ads the "Who Cares?" test: 1. Start with a grab 'em headline. 2. Follow with a transitional sub headline. 3. Make the body count. 4. Give them a reason to call -- now. Making sure that each ad conforms to these four items helps them create the ad that will get their business results. Denise ...
By: Denise O'Berry on Print Advertising: Knowing What To Put In Your Ads
Simple yet powerful! Thanks Denise.
By: Kevin Stirtz on Print Advertising: Knowing What To Put In Your Ads
I found it interesting that a couple months ago my two oldest sons (ages 11 and 9) went to the Internet to find the telephone number of a pet store they wanted to visit...to purchase a rat. The rat is another story. That their first thought was to search for the store through the Internet is telling. They will never know what it was like before the web; they'll never remember the Internet before broadband. As broadband penetration rates continue to climb, wireless technologies advance, and mobile devices become ever more inexpensive, I expect this will be commonplace across even the most "remote" parts of the country.
By: Jim Logan on More Small Businesses Using Internet to Reach Customers
I couldn't agree more. As a person under the age of 35 who has recently started his own business, I can tell you first hand that print media was not even a consideration for how to reach my potential customers. I am relying on a novel on-line only approach, utilizing a blog as a marketing tool. You can't start conversations with potential customers in a print ad.
By: B Watson on More Small Businesses Using Internet to Reach Customers
I think that applies to certain companies yes, but then again not to all. In my case, the field I'm in is extremely unprofessional and my competition is your "average joe". Therefore my marketing strategy is overwhelmed with professionalism and an effort to make my company seem bigger than it really is. I accomplish this by tagging as many voices to my company as possible letting my potential customers know that we are a bigger and better company than our competition's. My company has only been in business for close to 2 months and i have experienced an overwhelming amount of success considering the short amount of time i've been in business. So I agree with your basic point of the blog being that a company must stand apart from its competitors, you just have to take the time to analyze their business tactics.
By: Chris Storey on A Lesson from Amateur Radio Commercials

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