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[ What Is The Fan Club? ] [ Hyperspace ] [ Hyperspace ]

Hyperspace Frequently Asked Questions

  1. General Questions

    1. What is Hyperspace: The Official Star Wars Fan Club?

      Hyperspace: The Official Star Wars Fan Club is the Lucasfilm-run organization for Star Wars fans worldwide created to unify and spotlight fan activity, give exclusive inside access to Star Wars productions, provide a way to buy really cool exclusive stuff, and most of all... to celebrate Star Wars.

      Membership brings you a fantastic benefits package put together by Lucasfilm for Star Wars fans, including a year's worth of special savings at offers at StarWarsShop.com, a membership card and kit, and more. In addition, you'll be a member of the global Star Wars fan community.

      Here's a look at what a year of Hyperspace gets you:

      • First Looks and Sneak Peeks at new Star Wars Projects: From time to time, get a glimpse at some of the bold, exciting new frontiers that Star Wars will be exploring in the years ahead.

      • Six Issues of Online Supplements for Star Wars Insider: Go beyond the pages of the official magazine with these bonus articles. Often packed with downloadables, these issues give you bonus content not available anywhere else. Also, the archives are filled with classic issues of Lucasfilm Fan Club magazine and other Star Wars Insider articles.

      • Bantha Tracks Online: The online celebration of fan creativity and enthusiasm, each issue of Bantha Tracks is packed with photos and stories from fans around the world. And, coming later in the year, more printer-friendly versions of the newsletter so you can share with offline family and friends and keep them in your scrapbook for prosperity.

      • Collector Benefits: Get VIP treatment with a 10% discount on select, premium Star Wars merchandise, early purchase rights on hot items, and look for exciting exclusive products available only to members. Browse the discounted products by clicking here.

      • Connect with Fellow Fan Club Members: To start, you'll be able to connect with fellow Fan Club members on blogs and an exclusive message board, and there are more opportunities to come.

      • Test Drive New starwars.com Features: Over the next 12 months, starwars.com will be venturing into new grounds with new features, and Hyperspace members will get an opportunity to try some of them out for the first time.

      • Access to An Exclusive Membership Kit: For U.S. fans, the membership kit comes as a free bonus for the base subscription price. This is a physical kit of goodies mailed out during your subscription that includes an exclusive poster, unique extras and a letter from George Lucas. For Canadian and international fans, the membership kit is available with a subscription at a slightly higher price for shipping and handling.

      • Instant Access to an Online Membership Kit: While waiting for your physical kit to arrive, dive into a digital kit filled with virtual goodies. There are desktop wallpapers, messenger icons, printable goods and an all-new Hyperspace-exclusive audio commentary for A New Hope. And that's just the start -- throughout the year, the Online Kit will be added to with more commentaries and more downloadables to enjoy.

    2. What is Star Wars Insider magazine? Is it part of the Fan Club?

      The Star Wars Insider is a print publication, a bimonthly magazine now published by Titan Magazines. In past offers, a magazine subscription was included with Hyperspace membership, but the current Hyperspace Offer -- effective April 2007 -- does not include a magazine subscription. You can purchase your subscription separately from Titan Magazines.

    3. What is in the membership kits?

      Included with the U.S. membership comes a member kit that will be mailed to you, including a poster, a decal, a membership card, gifts and discounts from various Lucasfilm licensees, plus a welcome letter from Star Wars-creator George Lucas. (Contents of kit subject to change). Membership kits will be sent in groups throughout the year. Please allow up to 12 weeks for delivery. International members outside the U.S. will be able to purchase a membership with a kit at a higher price should they desire one. For those looking for immediate goodies, all members who join as of April 2007 will have access to an online membership kit, with downloadable extras like desktop wallpapers, messenger icons, printable membership cards, and other content. This kit will be added to throughout the year with other exclusives.

    4. Do Fan Club members have benefits at StarWarsShop.com?

      Yes. Fan Club members have VIP perks at StarWarsShop.com, the official online Star Wars store, with discounts on select merchandise, early purchase rights on selected items and upcoming exclusive products available only to members of Hyperspace: The Official Star Wars Fan Club.

      Be sure to stay tuned to www.starwars.com and www.starwarsshop.com each day for the latest announcements on individual offerings. To receive regular updates in your email inbox, be sure to subscribe to both the member-only Delta Source e-newsletter (click here to sign up), and the StarWarsShop.com e-newsletter (click here and enter your email address in the "Enter your email to register for our newsletter" form and then click SUBMIT).

      Please note that not all StarWarsShop.com exclusives are limited to Fan Club members.

    5. Can I buy a Fan Club membership as a gift for someone else?

      Yes. Simply enter the recipient's email and shipping address when you order.

  2. Membership -- Worldwide

    1. How do I become a member?

      Simply click here and fill-out our online form to join the Fan Club for just $14.95. Payment can be made by major credit card.

      After you sign-up, you will receive an email that contains your Hyperspace Access Code. To begin your membership, log on to starwars.com (or create a new account) and enter the Hyperspace Access Code in the Join / Renew section of Member Services. Your access to Hyperspace content and features will begin immediately when you enter your Hyperspace Access Code.

    2. Who do I contact if I have questions regarding my Hyperspace Access Code or membership to the new Fan Club?

      For general customer service questions fill out our simple contact form here.

    3. Can I subscribe to both the Fan Club and Star Wars Insider in one package?

      No. Effective April 2007, the offer is split so that Fan Club membership is separate from Star Wars Insider subscription.

    4. What is the automatic renewal option?

      When you sign up for membership, you have the option of selecting automatic renewal. If selected, your membership will be automatically renewed in a year when your current subscription expires. If you pay by credit card your card will be charged in a year. This convenience ensures that you don't miss a single day of Star Wars excitement (or lose yourStar Wars email address).

    5. Who do I contact if I have questions regarding my Hyperspace Access Code or membership to the Fan Club?

      Remember, when you sign up at StarWarsShop.com, your order confirmation and your email confirmation will contain your Hyperspace Access Code. If you have any questions, please fill out our customer service form here.

  3. Membership Kits

    1. I just subscribed to Hyperspace: The Official Star Wars Fan Club. When will I receive my membership kit?

      For US residents, once your payment clears, you'll be put on the list to receive a membership kit when the next batch ships.

    2. How often do the Membership Kits ship?

      We ship the kits four times per year. Kits should be shipped with the first batch in April (tentative) if your account is paid in full.

      Why are the kits shipped just four times per year?

      We found that shipping quarterly was more efficient, and provided better customer service for our members.

    3. Do the kits ship every twelve weeks?

      No, not exactly. The first shipment of the year is determined by the time that all the components for the kit come together, and other shipments could be determined by significant events and spikes in membership later in the year. Batches of kits are shipped out about every 12 weeks.

    4. Can members outside the U.S. receive a kit?

      Yes, but it is not bundled in with the base cost of subscription. If your country is served by StarWarsShop.com, international Fan Club members can order a membership with a kit at a slightly higher price.

  4. Troubleshooting

    1. Where do I get my Hyperspace Access Code and what do I do with it?

      When you join the Fan Club, domestic and international members will receive an email with your starwars.com Hyperspace Access Code. You can also find your Hyperspace Access Code located in your StarWarsShop.com Order Confirmation page.

      To begin your membership, log on to starwars.com (or create a new account) and enter your Hyperspace Access Code (found on your Order Confirmation page and your Order Confirmation email) in the Join / Renew section of Member Services. Your year of access to Hyperspace content and features will begin immediately when you enter your Hyperspace Access Code.

    2. Who do I contact if I have questions regarding my Hyperspace Access Code or membership to the new Fan Club?

      All members can contact us using the simple form we've provided here.

      If you have a question about the status of your previous Star Wars Insider subscription (such as, "How many issues of Insider do I have left?"), please submit a detailed description by email to: swicustserv@cdsfulfillment.com.

    3. Can I cancel my subscription?

      Annual offers cannot be cancelled. However, if you sign-up for the automatic renewal option, you are free to cancel at any time by contacting our subscriber services team here.

    4. I am a starwars.com Hyperspace member. When will my subscription end?

      Log on to starwars.com and check the "Renew" tab in your member settings. The current end date for your starwars.com Hyperspace subscription is displayed for your convenience. If you have an auto-renew account, however, no end-date will be displayed since your subscription is technically an on-going one.

    5. Can I access Hyperspace from any computer? Will features work on Macintosh?

      Yes, Hyperspace is accessible from any computer much like a Yahoo, Hotmail or Amazon.com account.

      Most Hyperspace online features will work on any computer with a recent browser. Video files are typically in QuickTime format and require a Mac or PC with a recent version of the QuickTime plug-in.

    6. What if I have a problem not mentioned here?

      Members can submit all inquiries using our contact form here.

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