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iC Group Inc.

Interactive

sponsored by iC Group Inc.


Joël Parent

Joël Parent
Director, Interactive Business Development
iC Group Inc.

(800) 575-5590

Joël Parent steers sales and development of interactive promotions at iC Group. He possesses the unique ability to translate IT tech-talk into real-world business solutions (and vice versa). His success at integrating the worlds of emerging technology and incentive marketing has led iC Group and its clients to new heights of promotional innovation.

Joël has been with iC Group Inc. for 8 years. He has played an integral role in the development and implementation of iC Group's proprietary technology platform - iC Modus® - translating the interactive marketing needs of clients into the secure technology solutions that today's leading consumer brands have grown to rely on. Joël will entertain questions on all aspects of interactive games, contests and sweepstakes design and delivery; online security and promotion risk management; and integration of offline and online components in promotions.


User-Generated Content Voting
Posted by Gabrielle from Denver, CO, US on January 16, 2008

Hi Joel,

Can you give me some examples of user-generated content voting and how many votes on average these promotions generate? Dorito’s Crash the Super Bowl and the Heinz YouTube promotion for example? Where can I find voting results for these types of promos?

Generally these kinds of promotions only make their numbers public knowledge on the sites themselves if they choose to display a count of votes to date or similar. Promotion sponsors and interactive vendors are the only groups privy to this kind of information and are generally quite careful about what they reveal to promotion visitors.

If the numbers are too low, it can be embarrassing, if they seem unrealistically high, then people theorize that the numbers are artificial or maybe hackers/scriptors are fudging the numbers. It is a difficult metric to represent without criticism or accusations.

Some of the better and less controversial ways to represent the numbers might be to show the average submissions daily, or rate the numbers in a relative way (show a upwards pointing triangle if the votes are trending to grow today, versus downward arrow if the average is down today).

So, sorry for the tangent, but the only people you can ask for these numbers would be the promotion providers themselves. In cases where I've been involved on these promotions - it is a percentages game. You may only get 1% of the number of people you reach through media/packaging, and of those people you might only get 20% of those participants to vote or participate in user generated content creation/upload.


ATL and BTL?
Posted by mishi from Multan, ID, PK on January 27, 2007

Will you please tell me in detail what is the meaning of ATL and BTL in advertising? Which one is better?

ATL and BTL stand for Above-the-line and Below-the-line respectively. ATL represents traditional marketing channels that strive to reach a mass audience with messages that reinforce the brand, communicate product information or incite an emotional response. BTL represents methods aimed at establishing a relationship between a brand and an individual consumer. The aim is to create relationships between brands and individual consumers.
While there is some measure of crossover, ATL usually encompasses TV, Radio, Print Advertising, Outdoor Advertising, etc. BTL typically incorporates Direct Mail, Event Marketing, Interactive Marketing, Promotional Marketing, etc. to reach its targets.
To say that one is better than the other would be remiss given the advances in technology and the trend towards more customer-centric marketing. Brand-oriented advertising was once a key driver of consumer behavior…today however marketers are increasingly honing in on the benefits offered by BTL marketing such as increased consumer engagement, interactivity and measurability. The line is becoming more and more blurred as marketers strategically blend traditional ATL mass media approaches with more direct, targeted and ROI-driven BTL approaches. Those touted successful are the usually ones who have struck an optimal balance between the two channels.


Canadian Sweeps/Contest guidelines
Posted by Joël on July 21, 2006

Do you know where I could find the specific government/legal guidelines to running sweeps/contests in Canada?

I always recommend marketers seek professional advice from companies that are specialized in sweepstakes/contest administration. The risks of something going wrong in a promotion are significant, ranging from budget overruns and legal costs to regulatory investigations (even lawsuits) and PR crisis. Promotions require a lot of detailed planning and legal/regulatory know-how. In my experience, marketers always receive a better return on their promotional investment by getting the experts involved right at the outset.

With that in mind, two websites I would recommend looking into are the Canadian Competition Bureau (www.competitionbureau.gc.ca) for Canada-wide guidelines and the Regie des Alcools, des Courses et des Jeux (www.racj.gouv.qc.ca) for Quebec-specific regulations.


Loyalty programs
Posted by Joël on July 10, 2006

Dear Joel

I have just been recently appointed chief operations officer for a premier soccer league in a certain country. I need help in coming up with a loyalty program to encourage people to watch the games as well as use the sponsor’s product.

Thanks for the question. While sports promotions are not my field of expertise, I’ll certainly attempt to guide you in the right direction.
One option would be to create a point-system whereby participants are awarded points based on attending games or purchasing specific products. For example, I’m personally a big fan of the ‘Diamondbacks MVP Rewards Program’, a loyalty program offered by the Arizona Diamondbacks, a Major League Baseball team. The program is structured such that participants accumulate points based on every dollar spent on game tickets and on purchases from participating sponsors (both online and at retail locations). These points are accumulated and can then be redeemed for rewards as simple as team hats and jerseys or as elaborate as sitting in the press box for an inning or even throwing out the first pitch of a baseball game.
With this set-up, season-ticket holders automatically accumulate more points by virtue of spending more money on tickets. However, even single-game ticket buyers are eligible for the program. The more games they attend, the more points they get and the more attractive prize they become eligible for.
You can check it out here: http://mvp.diamondbacks.com


Urban Store
Posted by Joël on July 8, 2006

Hi Joel, My name is Raul Gochez, Managing Director for Grupo Progressa in El Salvador. As background, we are the exclusive distributors for Converse, Everlast, K-Swiss, Lotto (100% soccer/tennis), Runic, our own brand with specializes in Sports apparel and accesories, just to name a few. We have our retail outlets called “URBAN STORE”. Essentially, I am looking for effective ideas to convert traffic, that are not necessarily about discounting price. We are re-launching our brand, but I need a more “in-your-face” activity, related to SMS, Internet, CD’s etc. Any thoughts?

This is a great question and there may be several promotional tactics you can use. Two key factors that will influence your decision is budget, of course, and your target market characteristics. While I can’t endeavor to answer these questions in this forum, a variety of promotional incentives are used to drive sales in a retail environment. Promotions such as sweepstakes, instant wins and scratch and wins are all effective ways of inciting purchase. Customers receive either an entry or chance to play and win when they purchase a product. They are all capable of being delivered via interactive media.

Website: Upon purchase, customers receive an online access code or PIN. Once registered (by entering name, address etc – thus building a database), registrants could enter into a sweepstakes, instant-win or chance game for the chance to win “must-have” prizes.

SMS: Upon purchase, customers receive a mobile short code which allows them to enter and/or play via their cell phone. Note that mobile promotions typically form part of a larger integrated promotion. Generally, access to a promotion is not exclusively mobile, but rather mobile and online (or other means.) Given the costs and time associated with set-up and integration of a mobile promotion, it may not be the right solution for you.

IVR (telephone interactive voice response): Upon purchase, customers can dial-in for the chance to win right on the spot. This is a great way to generate excitement right in your retail locations.

There are lots of options in retail promotion. Most are supported by Point of Purchase materials and other marketing activities. My advice to you would be to really think about your customer: what prizes would entice them? What game best suits them (i.e. instant prizes or chance to win higher-valued prizes)? Are they on their cell phone more than their home PC? Understanding the key characteristics of your target audience will aid your discussions with an interactive promotion provider.


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