Friday, 19. October 2007, 10:09:42
Earlier this week I discovered that Google had released a new version of their Gmail Mobile java app. I eagerly downloaded it onto my Nokia E61, only to get "Certificate Error, contact application supplier".
This would only normally happen if the phone had been set to only allow signed apps, so checking my settings I was puzzled to see that signed apps checking was turned off. I next checked the date and time on the phone. If this is wrong, it will stop an app installing. But it was ok.
Scratching my head, I checked the Gmail help pages and found the Gmail Mobile Apps help group on google groups. Seems like I wasn't the only one having this problem. I posted, but got no reply.
Checking the Gmail help pages again, I discovered that the phone has to have a certain Verisign certificate. Thinking I had solved the problem, I looked at the installed certificates to find it was already there.
I then decided to contact Google, filling out the form on the Help pages. (Which to get to you have to go through interminable options designed to put you off). They replied quite quickly, thanking me for me question, but saying they couldn't offer help outside the US. But the app can be downloaded from the google.co.uk mobile site.
So I have given in, and my question is when did Google become like Microsoft.
- Help systems designed to stop you contacting them
- Assuming that the rest of the world doesn't matter
(50%)
