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Registration - Help/Frequently Asked Questions (FAQ)
Privacy information
About registration
Want to know more about what you get with registration? Registration troubleshooting
Fairfax Digital and Fairfax Digital membership
Your Fairfax Digital member account help
Cookies & Cache
Your personal details & privacyWhy are you collecting this demographic information?By requiring registration and learning a little about our readers, we are able to provide the kinds of content, services and advertisement that are of the most interest to our readers. Find out more about why register. What do you do with the information you collect?Your privacy is important to us. Fairfax Digital complies with government legislation on email communications (Spam Act 2003) and Fairfax Digital will also treat your personal information in accordance with our Privacy Policy. What does this mean?
We will not share your personal information with third parties without your consent
You can opt-out of receiving special offers and correct or change the information collected during registration at any time. You can view or update your details from the "My details" link. If you experience problems or have questions about privacy, read our privacy policy or email us at privacy@fairfaxdigital.com.au. Why are my details so important?It is very important that you provide accurate information when registering and that you keep them up to date, because:
You will get more out of the registration sites and all Fairfax Digital services if your registration details are accurate and up to date. About registrationI'm already a Fairfax Digital member – Do I need to register?In addition to being a Fairfax Digital member, you will need to register for full access to these websites:
The registration process is simple; just enter your existing username and password in the member box and a pre-filled registration page will appear. Complete the missing details and you will become a registered user of smh.com.au, theage.com.au, realfooty.com.au and rugbyheaven.com.au. Remember you will only need to register once for these sites. Is there a fee to use this site?No, there is no fee to register for smh.com.au, theage.com.au, rugbyheaven.com.au or realfooty.com.au. Do I have to register every time I want to read a story?No, you only need to register once. A cookie will then recognise you each time you return to the website and bypass the registration process, it is therefore important to NOT delete the cookies from your computer after registering. To enhance your online experience, we will allow the first story you click on to be accessed without requiring registration – we call this the 'one Article free' rule. When you view the next article, you will be required to register. Find out what to do if you already registered and you are continually seeing the registration page. What sections of the site do not require registration?You do not need to register to view the home page or index pages, the classified ads or shopping sections of the site. Those sections are as follows:
Can I access the home page without registering?Yes, you can access the home page and index pages of Fairfax Digital websites without registering. I am using multiple computers – Do I need to register more than once?No. You have a single account that belongs to you, and you may use it from any machine connected to the Internet. You will be required to login the first time you use the second computer. How do I register?To register, please complete and submit the short registration form. Once you have successfully registered, you will be able to access all articles immediately and you will receive a confirmation email with your login details that you should keep for reference. Registration troubleshootingI'm having trouble registering. What do I do?If you are having trouble registering, check that the following are in place:
I can't see the security codeIf you cannot see the security code, the reason is usually because the image is blocked by ad blocking or firewall software that mistakenly thinks the image is an advertisement. To remedy this, either allow ads to be shown on the registration page, or disable your ad blocking software while you register. Need more help? Contact us I've registered, but I have to log in to read every articleIf the system is asking you to log in to read every article, our server is unable to set a "cookie" which allows our site to recognise you as a registered user. This is caused by security settings that block cookies, or by firewall or internet security software that blocks cookies. If you are using a firewall or internet security software, please allow cookies to be set from the Fairfax network of sites. If you do not have interent security software, then check your cookie settings – instructions here. I get an error saying "redirect limit exceeded"This occurs in Netscape based browsers when our server is unable to set a "cookie" which allows our site to recognise you as a registered user. You will need to allow cookies from Fairfax sites to remedy this situation – instructions here. I get an error saying "runtime error"This occurs when your browser has cached old files that have been updated on our sites. To remedy it empty your cache – instructions here. I've allowed cookies for the site, but I get alarms for other third party cookies when I log inWhen you log into a Fairfax site, you are automatically logged into all Fairfax sites. Each site will set a cookie so that you can browse all Fairfax sites without logging in again. You should allow all Fairfax sites to set cookies in order to stop the prompts occurring. Our site list is here. I'm using a personal firewall or internet security program (Norton Personal Firewall, Zone Alarm and others) and I keep getting alarmsPersonal firewalls and internet security programs often give warnings when an internet site sets a cookie on your browser. Setting a cookie allows a site to identify a user as he or she browses the site, but has no effect on other computer functions. These programs often provide generic alarms for a range of different actions. You should check with the program vendor, to determine the correct settings for the program. When you log into a Fairfax site, you are automatically logged into all Fairfax sites. Each site will set a cookie so that you can browse all Fairfax sites without logging in again. You should allow all Fairfax sites to set cookies in order to stop the prompts occurring. Our site list is here. I have registered, so why is the registration page shown every time I want to read a story?If you are logged out of our system, you may be seeing the registration page every time you want to read a story. You may be logged out of our system if you use a shared or a public computer (for example at the library). If this happens, login to our system and continue to your article by entering your Fairfax Digital username and password in the "Already registered or a Fairfax Digital member?" box at the top right hand side of the registration page. Once you login, you will not need to login next time you visit, provided you do not make any changes to your browser's cookie settings. Do I need to login every time I want to use the website?Provided you do not make any changes to your browser's cookie settings, you will not need to login every time you visit our website.This means you will be able to read news, stories and articles freely, every time you visit, without having to enter your username and password. When you are accessing personal information and secure services (such as making a purchase), we will always ask for your password as verification. This is done to ensure that no one else can access your account and your details remain secure. If you are having problems with login or registration, check that your browser settings accept cookies. More about cookies. For the security of your account, we do recommend that you always close your browser every time you have finished an internet session Fairfax Digital and Fairfax Digital membershipWhat is a Fairfax Digital member?A Fairfax Digital member account gives you access to special offers and services such as competitions, newsletters and job or home alerts across all Fairfax Digital websites. You may already be a Fairfax Digital member if you have used services (such as those described above) at Fairfax Digital websites. Our websites include:
If you are already a Fairfax Digital member, please login (at the top right corner). You will then be asked to update your details. If you are not already a Fairfax Digital member, please continue using the registration form. Once you register, you will automatically become a Fairfax Digital member and be eligible to a host of exclusive offers and services at all our websites. What is Fairfax Digital?Fairfax Digital is the interactive subsidiary of John Fairfax Holdings Ltd, Australia's oldest and most respected newspaper publishing group. Its mastheads include The League HQ, The Real Footy, The Age, The Australian Financial Review, BRW and The Sun-Herald. The websites which form 'Fairfax Digital' are operated by Fairfax Digital Australia & New Zealand Pty Limited ABN 34 087 887 456 (referred to as 'Fairfax Digital') and its related bodies corporate. For a list of all sites that form part of Fairfax Digital or to find out more about these sites, visit www.fairfaxdigital.com.au. How do I subscribe or unsubscribe to newsletters?You can manage your newsletter subscriptions by clicking here. Your Fairfax Digital member account helpI've forgotten my username and/or password – what do I do?If you have forgotten your username or password, we can email these details to you. Go to the Forgotten password page and enter the email address you supplied. We will then email your username and password to this address. Can I change my username?Yes, you can change you username at any time by clicking on the 'My details' link. Remember you can use your email address as your username. How do I change my password?To change your password, click on the "Change details" link (located at the top right hand side). To ensure the security of your information, you will need to enter your current password. Your current details will be displayed in the "Update your registration details" page. To change your password, follow these steps:
If I change my username or password, will it affect other sites I use?You only need the one Fairfax Digital username and password to access services and offers at all our websites. If you change your username or password, you will need to remember to use the new username or password details the next time you log in to any Fairfax Digital website. For example, if you use Trading Room, MyCareer and Domain websites, then your new username or password will apply when you next login to these websites. Which of our websites do you use? Check the full list of Fairfax Digital websites at www.fairfax.com.au. Why do you need my password again when I change my details?When ever you are able to update or change your details, we will be asking you to enter your current password again. This is done to protect your privacy and ensure your details can not be changed by any one else but you. Cookies & CacheWhat is a cookie and why is it important?When you register, ensure that your browser settings accept cookies and also ensure that you DO NOT delete cookies from your computer after registering. If you are having problems, use our cookies check to see if cookies are working properly on your browser. How do I change my browser settings to accept cookies?Depending on which browser you use the instructions to change your cookie settings vary. See below for specific details on the most common browser versions. You can also find out more about cookies online. If you use Internet Explorer, visit the Microsoft Web site. If you use a Netscape browser, visit the Netscape site. How do I enable cookies on Internet ExplorerOn Internet Explorer 5.0 and below, go through the following steps:
On Internet Explorer 6.0, go through the following steps:
How do I enable cookies on Netscape Navigator?On Netscape Navigator 6.0 or below, go through the following steps:
On Netscape Navigator 7.0, go through the following steps:
How do I delete cached files?Sometimes old files stored on your computer cause a range of problems on our sites. To delete these files, follow these steps: Netscape 7.1
IE6
IE 5
Firefox
Mozilla
Opera
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