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2 February 2007
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Net Comment with Bill Thompson
Product Recall

If you search the web for images of 'laptop battery fire' you'll find dozens of pictures of computers that have burned out because their batteries have burst into flame.

It's a problem that has affected portable computers from lots of different manufacturers, including Dell, Apple, Toshiba and HP.

After the first photographs and videos of exploding machines started appearing on the internet it turned out that all the affected batteries were made by Sony.

They make batteries for their own laptops, but also supply them to lots of other manufacturers.

Some airlines banned laptops from affected companies in aircraft cabins. And millions of batteries have been replaced free of charge by the companies affected.

I have an Apple PowerBook laptop, and it turned out that it's battery needed replacing.

Unfortunately not everyone with a dangerous battery is aware that they need to check their computer.

There have been lots of news stories, and anyone who bothered to register their computer will have received an e-mail.

But not everyone registers their new laptop, so there are still going to be lots of people out there who don't realise they have a problem.

Over the last couple of years we've all become a lot more aware of computer security.

Nearly everyone has anti-virus and anti-spyware software. Most broadband users now have a firewall to protect their home computer.

And the vast majority of computer users remember to update their operating system – Windows or Mac – when patches and security updates are released.

But few of us imagine that there could be product recalls for the computer hardware too.

Cars, washing machines and TVs may have problems, but we don't think of our laptops in the same way.

So we're not tuned in to the news or press announcements, and may easily miss them.

A couple of years ago Microsoft found a possible fault in the power supply on the Xbox video game console.

They took out adverts and wrote to everyone who had registered as a purchaser, but I'm sure there are still people out there using the old power supply.

It's one thing to have a computer that gets infected with malicious spyware and starts running slow.

It's a lot more serious when you could be sitting at a table in your favourite café and have your laptop burst into flames.

Of course, this sort of thing is very rare, but it should make us all think more carefully about the computers in our lives.

It's also a good reason to remember to return the product registration card, or sign up on the website. That way you can be told at once if something goes wrong.

Find out more at BBC News. Is your computer affected? Search for 'battery recall' and the name of your manufacturer to see.


Ask Bruce!
Net Celebrity

Bill's old columns
Is your wireless secure?
Revealing your Secrets
Playing Together
Time for a home network?
Get the right e-mail address
Blogging by the book
Going Mobile
A glorious vista?
Do you feel safe yet?
The web never forgets
Free the wireless one
Phone home?

A lot of people will have had new mobile phones this Christmas, and not just because we're all obsessed with novelty and the latest piece of technology.

Over the last year phones have got a lot better. The cameras on some are as good as you could want for everyday use use.

The screens are bigger, brighter and have more colours. And of course they have a lot more memory, so you can put lots of songs and videos on them.

In fact the top-end phones now really could replace your camera, MP3 player and, if you choose a smartphone, your handheld computer.

Smartphones are basically small computers, and they let you read your e-mail, surf the web and view documents and presentations.

My phone even has MSN Messenger so I can chat online.

One of the big problems with all these new services is that they can end up costing a fortune because they encourage you to transfer lots of data over the network.

If you're paying for every megabyte this can really add up.

Fortunately 3, the third-generation phone network, seems to have realised that this is a problem.

They are going to offer a flat-rate service, where you can send and receive as much data as you want for a fixed amount each month.

It won't be long before the other networks do the same, and then we'll really see things change as we start using our phones for much more than just talking and texting.


The views expressed in this column are the views of Bill Thompson and do not represent the views of the BBC.

The BBC is not responsible for the content of external websites.



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