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YesAsia.com offers different shipping options to our customers, all of which are efficient and reliable. What's more, we currently feature a free shipping promotion, enabling our customers to save even more!

Our shipping charge structure is very simple and is based on the following equation.

* What is a 'shipment unit'?
The shipping and handling fee we charge for each item depends on its weight, dimension and the complexity of packaging and processing it requires. For simplicity, we assign a 'shipment unit' to each item. For example, one standard CD or VCD usually counts for one shipment unit whereas a bulkier box set, toys, or posters may count for more units. The shipment unit for each item is displayed on its product page, where you can also find other product details and descriptions.





Shipping & Delivery
How will refund of the per shipment charges be arranged if YesAsia.com is able to consolidate my order into less shipments?
What is the "Split Shipment" option?
Is split shipment available to all payment options?
If split shipment is selected, can I specify different shipping methods for my different shipments?
Will I be notified of any item(s) delay from my order?
When will I be billed for the shipping charges?
What happens if YesAsia.com is not able to have the item(s) of my request within the specified availability estimate time frame?
What if my order contains pre-order item(s)?
Do I have to pay taxes on product(s) ordered?
Why doesn't YesAsia.com provide similar VAT free shipping arrangement to other countries?
If I reject my package from YesAsia.com upon delivery, am I entitled to a refund?
What if my order is confiscated by the Local Customs Authority of my country?
What happens when my order contains items from different Availability Groups?
If YesAsia.com is not able to honor my request for a particular item or items within the specified time frames, what happens?
What if my order contains a Pre-Ordered item?
Will the Availability Group estimates apply to my order if I am paying by Money Order, Check or PayPal?
When is split shipment option most recommended?
How can I enjoy the free VAT (Value Added Tax)?
US Shipping Options
Canada Shipping Options
How will shipping fee be charged if I choose the split shipment option?
International Order
Delivery Time
Invoice/Receipt
Free Shipping
How can I track my order?
Why is there no tracking information shown about my order?
What can I do if my order has not been received within the Expected Shipping Time?
Can I cancel my order if it is confirmed lost?
Can I choose a refund for any lost shipments?
Why is my order classified as undeliverable?
How will YesAsia.com process my undeliverable package if it is returned?
How will YesAsia.com deal with an undeliverable package if the package has been held by the courier agent?
How can I place an order with an APO/FPO address?
Why can't I choose Express Service when using an APO/FPO address?
What kind of shipping method can I use for an APO/FPO delivery?
When can I expect delivery for APO/FPO orders?
Why is it taking longer to process my order than originally stated?
How do I convert my order's ship out time from HKT to my local time?
How to ensure your package is unopened and originally from YesAsia.com?
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All transactions at YesAsia.com are handled in U.S. Dollars,
with the exception of purchases with Chinese Yuan Renminbi (RMB).

Prices in other currencies are shown for reference only. (See FAQ for more details)

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