Thank you for your interest in CNN.com's free video service. CNN.com is committed to providing users with consistent, high-quality video. If you are having issues with videos on CNN.com, please read the answers to frequently asked questions below.

Send us your feedback on  editorial questions or technical issues.

Other FAQs about CNN: CNN TV | CNN.com | CNN Member Services | Pop-up/Pop-under Advertising
TECHNICAL HELP:

What are the minimum computer specifications required to watch CNN.com Video?

Windows
• Microsoft Windows®: 98SE, 2000, Millennium Edition, XP Home Edition, or XP Professional
• Microsoft Internet Explorer 5.5, Netscape Navigator 7, Firefox 1 or Opera 7.51
• 128 megabytes (MB) of RAM
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• 16-bit sound card
• Speakers/headphones

Macintosh
• Mac OSX
• Safari 1.2, Firefox 1 or Opera 7.51
• 256 megabytes (MB) of RAM
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• Speakers/headphones


Do I have to use Windows Media Player to view CNN.com Video?
Yes. Windows Media Player is the only player option available to view CNN.com Video. The CNN.com video player is optimized for Windows Media Player version 9 and above.

Windows users may watch video using versions 7 or 8, but may be prompted to install Microsoft Windows Media 9 codec. The overall user experience might be less satisfactory.

Mac users may watch video using version 9 for Mac OS X.

For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center.

You can also upgrade to the most recent version of Windows Media Player at any time. Open the Windows Media Player application and select "Check for Players Updates…" from the Help menu (Mac users: select "Check for Player Upgrade" from the Help menu.)

Do I need a specific version of Windows Media Player?
The CNN.com video player is optimized for Windows Media Player version 9 and above.

Windows users may watch video using versions 7 or 8, but may be prompted to install Microsoft Windows Media 9 codec. The overall user experience might be less satisfactory.

The latest Windows Media Player can be obtained from the Microsoft Download Center.

My popup blocker won't let me watch CNN.com Videos. How can I fix that?
Pop-up blockers may prevent the CNN.com video player from opening. Setting your pop-up blocker to allow pop-ups from CNN.com will fix this problem. Please see your pop-up blocker's help section for more information. Many popup blockers can by modified via a "settings," "options," or "block/allow" button.

Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launch it from any video link on CNN.com.

What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.

I can open the player, but cannot see any video.
A browser error may have occurred. Try closing the player, then reopen it via a video link on CNN.com.

Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.

If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.

To clear your browser cache on a Microsoft Windows PC:

In Microsoft Internet Explorer:
• Click on Tools, then choose Internet Options.
• Click the General tab.
• Click the Delete Files button.
• On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
• To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator:
• Click on Tools, then choose Internet Options.
• Click the General tab.
• Click the Delete Files button.
• On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
• To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator 7:
• Choose Preferences from the Edit menu.
• Double click on the category Advanced, then select Cache.
• Click the Clear Cache button, then select OK to close.

In Firefox/Netscape Navigator 8:
• Choose Options from the Tools menu.
• Click the Privacy icon, then select Cache.
• To close the Options window click OK.

To clear your browser cache on a Mac:

In Safari:
• Choose Empty Cache from the Safari menu, then click Empty.

In Firefox:
• Choose Preferences from the Firefox menu, then select the privacy icon.
• Click the Clear button within the Cache section.
• Click OK to exit.

CNN NEWSPASS:

What happened to CNN NewsPass?
CNN NewsPass, a subscription only video service, has been replaced with CNN.com video, which is a free service.

I was a CNN NewsPass subscriber and I've got questions about my previous subscription. Who do I contact?
Contact Real Customer Support on 1-866-715-5911.
Monday - Friday, 9:00 am to 9:00 pm - Eastern Time
Saturday & Sunday, 10:30 am to 8:00 pm - Eastern Time

Can I still view CNN Now in the News (formerly QuickCast)?
Yes, there is a link to Now in the News on each page of the CNN.com video player.

Can I still view CNN Uncut?
No, the Uncut feature is no longer produced. Similar video content can be found throughout CNN.com's free video programming.

CONTENT:

Is CNN.com Video free?
CNN.com Video is a free to consumer service. Video clips are available for free for seven days from the day that they are published.

Why do the videos contain commercials?
By running commercials in the video, CNN.com is able to offer the consistently high quality and quantity of online video programming at no cost to our users.

What videos are available on CNN.com?
CNN.com provides free video clips in 14 different subject areas from world events to offbeat items.
You'll find up to 30 new video clips per day.

Can I download videos on CNN.com?
CNN.com videos cannot be downloaded, though many segments airing on both CNN TV and CNN.com are available for purchase.
To purchase these videos, call 1-800-CNN-NEWS or 301-883-2482.

Can I purchase clips (videos) seen on CNN.com?
At this time, we are unable to offer CNN.com exclusive video for purchase. But many segments airing on both CNN TV and CNN.com are available for purchase.
To purchase these videos, call 1-800-CNN-NEWS or 301-883-2482.

Is there any live video on CNN.com?
No, at present CNN does not stream live video.

Why can't I find stories from last week when I do a search?
Video clips are available for seven days from the day that they are published.

What are Producer Picks?
The Producer Picks or "Picks" section contains video clips selected by our editorial team. Within the Picks section you will find some of the most compelling video of the day.