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We welcome your questions. If you just want to talk to us, here is our list of 16 locations and their telephone numbers. For quick Feedback about the web site you can always use the Feedback pop-up link above.
- Customer Service Questions
Ask about Your Library Card or Account, Lost Cards, Change of address, PIN number or any suggestions to improve our service to you.
- Reference Questions (E-Ref)
Have a question that you can't find the answer to? We can help! Ask us about Edmonton, Health, Business, Government, Facts, Citations, Contact Information... the World!
Now using The Alberta Library's Ask A Question interface (But don't worry... we are still providing the answers).
- SmartSearch - research on demand
This fee-based service uses the resources of the Edmonton Public Library to deliver timely, high quality research.
- Library Catalogue Questions
Our Catalogue lists more than 1.5 million items. Sometimes its hard to find things. Did you know that there are many great EPL resources that are NOT LISTED in our catalogue (e.g. paperbacks, non-english/non-french titles since 1996, databases)
- DIVA (the telephone advisory system formerly known as ELVIS)
DIVA stands for Digital Information Voice Advisor. This is the automated telephone renewal and notice service that informs our customers about holds.
- Web Site comments and suggestions
Please let us know what you think, like or don't like about our Web Site. All your comments are reviewed personally by the Virtual Services manager.
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