As a first step, be sure to check the frequently asked questions listed to the right. If those don't address your question, look below for additional resources. While we do make every attempt to immediately answer common questions within the Help Center, the Knowledgebase link below also makes it possible to report a problem directly to our customer service representatives.
GameSpot Knowledgebase
Many questions may be answered with this searchable help system. This is also the main method to contact us if you don't find the solution to your problem.
GameSpot Technical Support Forum
Haven't found the answer to your question or problem? Look in this forum devoted to answering questions about the GameSpot Web site.
GameSpot Terms of Use
All GameSpot services are covered by these standards of conduct and policies.
When I try to go to the GameSpot home page (www.gamespot.com) all I see is an ad that keeps running in an endless loop. Why?
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If you are unwilling or unable to change your browser settings to let GameSpot install a cookie, you may still access other parts of GameSpot, including the All Games page and the All Updates page.
If you are allowing cookies, and are still experiencing this error, check the date and time on your computer to verify that it is correct. Cookies are date-sensitive, and an incorrect date can cause this precise type of error.
I've forgotten my password. How can I get access to my account again?
If you have forgotten your password, please go to this page and enter your email address. You will be guided through the process of resetting your password and regaining access to your account.
How much does GameSpot Complete cost?
GameSpot offers several subscription levels. You can subscribe to GameSpot Complete for $6.95 monthly or $29.95 annually. GameSpot's GameCenter gaming service includes GameSpot Complete and is available for $9.95 monthly or $79.95 annually.
How can I cancel my account?
You can cancel your GameSpot account by going to this page.
How can I change my username?
We apologize but we are unable to change your username. Changing a username can cause unintended problems in the system, and therefore we only change them for very specific circumstances, which include technical problems or cases where public information needs to be removed from a username. We are unable to change usernames for any other reasons.
How can I change my account from monthly to annual?
You can make this change by calling the billing department at 1-866-859-7780.
