| Nintendo - Customer Service

Welcome to the Parents' section of Nintendo's website! This area of our website is dedicated to addressing the specific questions parents may have. In this section you will find detailed information about:

	Buying Nintendo products		We'll help you understand the ESRB rating system, know how to select accessories for games and systems, as well as help you find where to go to buy products.
	Support after you buy		This section provides links to our technical self-help, information on game play services, and ways you can contact Nintendo.
	Parental Controls:		This section outlines how you can control the activities your child can participate in when visiting Nintendo's websites.
	Privacy Policy		This section explains, in detail, Nintendo's privacy policies and the steps we take to protect the information you and your child provide to Nintendo.

If at any time you feel your questions have not been answered, please feel free to email us at: Nintendo@noa.nintendo.com or call us at 1-800-255-3700.

Making informed decisions about what you purchase is always important. Everyone wants to make sure they are getting everything they need to enjoy their gaming experience. With our Buyer's Guide, you can find detailed information on game ratings and selecting games, on which accessories can be used with which systems, and on numerous resources for buying Nintendo systems and games.

Before purchasing a Nintendo video game system for your child, we would suggest reviewing the precautions booklet for the system or accessory you wish to purchase.

Nintendo's quality service doesn't stop once you've made your purchase. Whether you need assistance with setup or repair, game play assistance, or just information about your purchase in general, our consumer service pages can provide you with your answers.

Nintendo offers a number of programs and online activities on our websites. Many of these activities require that we collect certain information from the participant, such as their name and email address, and some activities allow participants to interact with each other via our community area.

Some examples of Nintendo's on-line activities include:

Community activities such as chat rooms, bulletin boards and Camp Hyrule (our annual online summer camp)

Site activities such as submitting game reviews and uploading graphics.

Participation in surveys, sweepstakes, and contests.

News from Nintendo through regular mail, email communications, and mobile phone text messaging.

In order for children 12 and under to participate in any of the above activities, Nintendo requires a signed parental/guardian permission form. The form authorizes Nintendo to collect basic information from the child online, and also allows the parent to select which activities are okay for their child to participate in. For information on the parental permission form process, including how to obtain a permission form, link here.

Once the initial parental permissions have been established, we also have an online program available that gives parents the ability to view the information we have on file, update and change the permissions that have been established, and add additional children who might also like to participate in our website activities. For information on this program, link here.

Parent Controls Frequently Asked Questions

Nintendo is committed to protecting the information you provide to any of its websites. Nintendo's Privacy Policy explains in detail what information may be gathered and how that information is used. With the Privacy Policy, you can have a complete understanding of how your privacy is protected.


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