You may sign up to receive these notices via e-mail; this assures that you will see each notice as soon as it is posted. The notices are also posted to the "pair.notices" newsgroup on our customer news server, news.pair.com.

Changes in Log Generation - We are changing some aspects of nightly log generation, with an eye towards deploying the full-fledged Stats interface in the Account Control Center.

Status of Miva Merchant under FreeBSD 4.1.1-STABLE - Because of a bug in Miva Empresa, we are limited in our ability to upgrade without disrupting customer sites.

Anti-Spam Change to FormMail - This important change prevents abuse, but may require a change in customer sites. (updated 3/28/01)

STABLE Upgrades for ShopSite users - The FreeBSD -STABLE upgrade had special impact on ShopSite users.

FreeBSD Upgrades to -STABLE and FreeBSD -STABLE Upgrade Schedule - Latest information and upgrade schedule for this very important system upgrade.

Ongoing Upgrades - Current overview of the various upgrades underway at pair.

[Jun 3, 2001, 3:32 AM] Network Problems Resolved

The problems with the router have been resolved as of 3:27 AM. During the time of this outage traffic attempting to get to sites hosted on our servers would have had some difficulties, depending on which backbone they were coming in on.

[Jun 3, 2001, 3:16 AM] Network Problems

We are currently experiencing problems with one of our routers, this has been the case since 2:50 AM. We are currently in the process of bringing it back online, and an additional notice will be posted when the router is back online.

[Jun 2, 2001, 9:33 PM] BIOS updates

The following servers received BIOS updates tonight:

bellat (www101) eahta (www227) petora (www229) xebte (www230)

db16.pair.com db18.pair.com db20.pair.com

Total downtime per server was approximately two minutes.

[Jun 1, 2001, 2:04 PM] laguz Downtime

laguz (www148) crashed under heavy load, and was reboot. It has since returned to normal operations.

[Jun 1, 2001, 3:36 AM] emlis Maintenance Completed

Maintenance on emlis.pair.com (www216) has been completed. We apologize for the downtime, and any inconvenience.

[Jun 1, 2001, 1:19 AM] emlis Emergency Maintenance

User server emlis (www216) has suffered a hard drive failure and will be down for replacement and maintenance. Total downtime is not expected to exceed 90 minutes, and any lost data will be restored from backups.

[May 31, 2001, 1:19 PM] Network Problems Resolved

During routine reconfiguration of our network to accommodate new IP addresses issued by ARIN, traffic from some providers to domains hosted on 66.39.x.x IP addresses was briefly blocked. The duration of the problem was approximately ten minutes, and also affected our main Web site www.pair.com. This has been resolved and should not recur.

Please accept our apologies for the inconvenience.

[May 30, 2001, 1:40 PM] foma Downtime

foma (www176) crashed under heavy load and had to be manually rebooted. Total downtime was approximately 10 minutes.

[May 29, 2001, 4:52 PM] Network Problems Resolved

Sprint has corrected their network maintenance, and we have not see any more dops in traffic for some time. All traffic is flowing normally again now as of 2:30.

[May 29, 2001, 4:01 PM] diviy Downtime

diviy (www217) was rebooted to clear up a resource shortage problem, which was affecting the server's useability. Downtime was approximately one minute.

[May 29, 2001, 2:47 PM] Network Problems

Beginning at approximately 11 am this morning, we have observed periodic drops in traffic on our Sprint circuit. Sprint has reported having problems in their network today, which are causing these intermittent drops. Each drop is very brief, so impact on traffic should be very small. We are monitoring the situation with Sprint until these troubles are resolved.

[May 29, 2001, 2:07 PM] OpenSRS Back Online

OpenSRS appears to have returned their systems to normal operation at this time. We have therefore restored all domain services in the signup system, Account Control Center, and on pairnic.com. We will continue to seek further details as to the cause of this unfortunate incident. The length of their outage was approximately 15 hours.

We would like to again note that this outage did not affect the operation of any existing domain registration. All registered domains continued to have normal nameservice, mail delivery, and Web hosting.

[May 29, 2001, 10:53 AM] OpenSRS Outage

We have been advised by OpenSRS, our current domain registrar service, that they have been experiencing what they refer to simply as "technical problems", beginning around 10:30pm Eastern time yesterday. They have further indicated that they expect to resolve the problem "within a few hours." Until their service is restored, we have suspended our account signup system and domain registration services.

We apologize for the tremendous inconvenience to our customers and resellers. We are extremely disappointed with their handling of this situation, including not only the apparent technical limitations which may have played a role in the downtime, but the belated announcement of the problem with no useful information regarding its cause or resolution. We are accelerating our work towards direct registrar operations, in order to reduce dependence on third-party performance.

Please note that this outage does not affect the operation of any existing domain registration, except that WHOIS will be unavailable, and domain registrations and modifications cannot be performed. Registered domains will continue to have normal nameservice, mail delivery, Web hosting, and other related services.

[May 29, 2001, 8:21 AM] OpenSRS Problems

We are currently unable to reach the servers at OpenSRS, our registrar partner, affecting all pairNIC domain registrations. This problem appears to be affecting all OpenSRS partners. We will post more information as it becomes available.

[May 25, 2001, 1:09 PM] db11 Emergency Maintenance Completed

We have completed the chassis swap of db11.pair.com. The server is now a Celeron 800 MHz, with 256 MB of RAM. We full expect this swap will resolve any previously lingering issues with the server. Downtime for the swap was approximately five minutes.

[May 25, 2001, 12:40 PM] db11 Emergency Maintenance

We have unfortunately tracked some hardware problems with the new chassis for db11.pair.com. We will be swapping db11.pair.com into a new chassis on an emergency basis. We will post additional information as it becomes available.

[May 25, 2001, 7:30 AM] Verisign Registry Downtime

Verisign has advised all domain registrars that the central domain registry will be down for emergency maintenance between 2pm and 3:30pm Eastern time today, Friday May 25.

During this time, new domain registrations and transfers will be unavailable through our signup system, the Account Control Center, and the pairNIC Web site.

[May 25, 2001, 6:32 AM] db11 Maintenance Completed

We have completed the hard drive swap on db11, and will continue to monitor the server closely for any further problems.

[May 25, 2001, 5:31 AM] db11 Problems

We have determined that due to an apparent failure in the db11 drive controller since its recent upgrade, the MySQL service has not been running reliably. We will be taking the server down for an emergency swap effectively immediately. We expect it to be restored to full service within the next hour. Please accept our apologies for the inconvenience.

[May 25, 2001, 1:41 AM] BIOS updates

The following user servers received BIOS updates tonight:

kappa (www6)
omicron (www9)
upsilon (www13)
chi (www14)
psi (www15)
dair (www20)
tinne (www21)
fearn (www40)
anga (www47)
lambe (www63)
wredhor (www76)
nish (www92)
vuae (www93)
sether (www95)
vert (www102)
tenshian (www103)
dhabat (www105)
elhaz (www144)
diaf (www215)
fimfi (www223)

Total downtime per server ranged from 10 - 15 minutes. They have all been restored to normal service.

[May 24, 2001, 2:09 PM] db11 Maintenance Completed

The maintenance of db11.pair.com has been completed. In addition to having upgraded versions of FreeBSD and MySQL, the hardware was also upgraded to an AMD Duron 800 MHz, with 256 MB of RAM. Total downtime was approximately 15 minutes for two outages.

[May 24, 2001, 12:02 PM] db13 Maintenance Completed

The maintenance on db13.pair.com has been completed. Total downtime was approximately 10 minutes.

[May 24, 2001, 11:26 AM] vuae Downtime

vuae (www93) crashed under heavy load and had to be rebooted. Total downtime was approximately 10 minutes.

[May 23, 2001, 10:44 PM] oynos Maintenance Completed

We have completed the drive swap of oynos (www218). Total downtime for this maintenance was about 10 minutes.

[May 23, 2001, 10:26 PM] BIOS updates

The following user servers received BIOS updates tonight:

iota (www5)
delsi (www206)
kodh (www90)
oynos (www218)
halla (www68)
yanta (www67)
hyarmen (www66)
flaid (www91)
omega (www16)
hwesta (www51)
umbar (www46)
ando (www45)
onn (www29)
beeoro (www69)
zhun (www107)

Total downtime per server ranged from 10 - 15 minutes. They have all been restored to normal service.

[May 23, 2001, 7:47 PM] oynos Emergency Maintenance

We have observed a warning condition on the hard drive in oynos (www218) which may indicate an imminent failure. We will be taking the server offline shortly to initiate a drive swap. There will be two brief periods of downtime, less than ten minutes each. An additional notice will be posted once the swap is complete.

[May 23, 2001, 6:19 PM] db2, db17 Maintenance Completed

The maintenance on db2.pair.com and db17.pair.com has been completed. Downtime was approximately 10 minutes per server.

[May 23, 2001, 5:52 PM] db11, db13 Planned Maintenance

We are planning to begin maintenance on db11.pair.com and db13.pair.com, at approximately 11:00 AM Eastern, Thursday, May 24. This includes upgrading FreeBSD and MySQL. There will be two periods of downtime, which should be no longer than ten minutes each. We will post additional notices as appropriate.

[May 23, 2001, 1:26 PM] db9, db10 Maintenance Completed

The upgrades of db9.pair.com and db10.pair.com have been completed. The servers are now running the most recent versions of MySQL and FreeBSD. Total downtime was approximately 10 minutes for each server.

[May 23, 2001, 12:08 PM] db2, db17 Emergency Maintenance

We will be taking down db2.pair.com and db17.pair.com briefly after 6PM to perform a BIOS upgrade. The total downtime for this maintenance will be between 10 and 15 minutes per server. We will post an additional notice when this upgrade has been completed.

[May 22, 2001, 6:09 PM] db Maintenance Completed

The maintenance on db.pair.com has been completed. Downtime was approximately five minutes.

[May 22, 2001, 3:02 PM] tehun Downtime

tehun (www226) crashed under heavy load and was rebooted. The downtime was under 15 minutes.

[May 22, 2001, 2:55 PM] db Emergency Maintenance

We will be taking down db.pair.com briefly after 6PM to perform a BIOS upgrade. The total downtime for this maintenance will be between 10 and 15 minutes. We will post an additional notice when this upgrade has been completed.

[May 22, 2001, 2:37 PM] uilen Downtime

uilen (www35) crashed under heavy load and needed to be rebooted. The downtime was under 20 minutes.

[May 22, 2001, 10:35 AM] foma Downtime

foma (www176) crashed under heavy load and had to be rebooted. Total downtime was around 10 minutes.

[May 22, 2001, 10:07 AM] db9 and db10 Planned Maintenance

We are planning to begin maintenance on db9.pair.com and db10.pair.com, at approximately 11:00 AM Eastern, Wednesday, May 23. This includes upgrading FreeBSD and MySQL. There will be two periods of downtime, which should be no longer than ten minutes each. We will post additional notices as appropriate.

[May 22, 2001, 2:34 AM] jera Downtime

jera (www142) crashed under heavy load and had to be rebooted. Total downtime was about 10 minutes.

[May 21, 2001, 7:06 PM] dhabat Maintenance Completed

dhabat (www105) is back in service after undergoing drive maintenance. Total downtime was 5 minutes.

[May 21, 2001, 7:03 PM] anca Maintenance Completed

We have completed the BIOS upgrade of anca (www53). We believe this upgrade will take care of some lingering issues on this server. Total downtime for this maintenance was about 10 minutes.

[May 21, 2001, 6:49 PM] dhabat Emergency Maintenance

dhabat (www105) will be going down shortly to correct a possible problem which was detected on the hard drive. Downtime should be no longer than 15 minutes.

[May 21, 2001, 5:53 PM] Network Problems Resolved

As of 5pm, the problems on SAVVIS' network have been resolved. We have not received an official explanation, but traffic is now flowing normally.

[May 21, 2001, 4:27 PM] anca Emergency Maintenance

We will be taking anca (www53) down briefly after 6PM to perform a BIOS upgrade. The total downtime for this maintenance will be between 10 and 15 minutes. We will post an additional notice when this upgrade has been completed.

[May 21, 2001, 4:08 PM] Network Problems

Beginning at approximately 3pm Eastern time, SAVVIS has been having difficulty passing traffic through network, resulting in reduced throughput, fewer route announcements, and intermittent periods of no connectivity through SAVVIS, 10-20 seconds at a time.

We are attempting to determine the official cause of the problem. If it persists, we will shift traffic away from SAVVIS to other providers. More information will be provided as it becomes available.

[May 21, 2001, 2:23 AM] chi Downtime

chi(www14) crashed under heavy load and had to be rebooted. Downtime was about 10 minutes.